Page Comparison

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Collecting General Debug Info

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2. If possible try to collect PCAP of the issue call as well. Refer to https://wiki.sangoma.com/display/VG/Packet + Capture 

• • Please note that we can collect at max 5 MB size of pcap so not recommended to use for Load/Traffic time.

  • Applicable only for next gen vega gateways.

  • If issue is reproducible in single call then highly recommended to collect pcap.

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Audio issue Logging  - 

Refer to https://wiki.sangoma.com/display/VG/Capturing+Audio+Diagnostics for audio issues 

Vega Gateway Reboot - 

For Next Generation Vega Gateways - 

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1. Please look if there is core file present in the system - Refer to https://wiki.sangoma.com/display/VG/Vega-XXXG+Debugging#Vega-XXXGDebugging-Vegarebootingorcrashing
   If yes then scp the core file from Vega gateway to your local system and share with Sangoma Technical Support team. 
   
   Please note that  We will loose the core file If there is hard reboot or complete Vega gateway box reboot will occur. 

2. Enable Syslog in Vega to make sure we have syslog output/logging during Vega crash time. This will help us to identify scenario during which crash could happen

   1. "show support " output from Vega box.

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                    Refer to https://wiki.sangoma.com/display/VG/Capturing + Software + Reboots 

SNMP Issues - 

   Refer to SNMP Configuration and Troubleshooting 

DSP Failure  - 

• GUI is displaying DSP failure after an upgrade of Vega SW to 11.1 or 12.0. 

• Refer to DSP Failure Issue

Private Wire (PW) Issues - 

• Collect Show Support

  • Setup configuration

  • If its audio related issue then please collect the pcap as mentioned above.

    • To enable debugging in  Vega Gateway, insert the following commands one-by-one:

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SNMP Issue

Please refer to SNMP Troubleshooting in order to get how to troubleshoot SNMP related issues.

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