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Property Managers initial configuration is performed through the FreePBX / PBXact PBX WebGUI. Once configured, Hotel users (staff, guests and non-admin staff) will use the User Control Panel (UCP) of FreePBX / PBXact to access the Property Manager Dashboard for regular use and operation. (UCP is the end user Dashboard of FreePBX/PBXact which includes FrontDesk access, if enabled by the PBX administrator. For more information on UCP click here) |
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Configuration
Before starting to setting up Property Manager, you must to perepare some stuff like:
Add some extensions which will be used for your hotel. (These exentions should not include any user manager account).
Once Sangoma Property Manager installed. Create four groups into Property Management Directory using User Manager module. (for example: Receptionists, Accountings, Restaurant, and Customer Hotel).
Please restrict the group to allow what you want the users within group can use. By default all the options are allowed.
Next, create some accounts for each group inside Property Management Directory, except Customer Hotel. (For any check-in, the user will be included into this group, and removed diring check-out).
In case where you've got a licence for the Class of Services, create them beginning per PMS just to separating hotel and the office. Next, the fields should shown only CoS which start per PMS only.
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Do not delete Property Management directory and groups related to it. The risk is to break everything.
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To setup Property Manager for your company, log-in to the FreePBX / PBXact Phone System webGUI and navigate to the Applications > Property Manager
Click on the Config tab to access all the configuration and setup options for Property Manager
Select General to start configuring the basic options
Define the Operating Mode for Property Manager.
Click on the toggle arrows to make changes. (By default this is set to Hotel)
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Define the Email Settings
This information will be sent to the customer when an invoice is emailed to them.From Name : eg. The receptionist
Subject : eg. Your invoice.
Body : Write whatever about this content
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Navigate to Config > Add Room
Configure each room with their name, extension phone number and their room type. Below is an example:
Once completed, click the Submit button to save changes.
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Navigate to Config > Billing Rates
Click the + icon to create a billing rate for a specific type of call made (i.e. international phone calls). You will be able to add a rate until all outbound route will be completed. Each outbound route needs to be linked to a rate.
Fill in the required details on the screen that pops up
Below is a description for each item:
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Below is an example alert which the receptionist will receive when a guest dials a Room Service request from their phone or through UCP interface
To delete any message, click on the trash below the guest name.
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Remote Access Control (RAC) is an optional feature to be used to send some request to any device during check-in / check-out like: Ip Relay
Navigate to Config > R.A.C
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Click on the Edit tab beside the room which you wish to add a URL to
Enter in the URL for Check in and Check out for the respective room
Example URL:
http://your_remote_device/status.xml?a=admin:admin&r1=1 for checking
http://your_remote_device/status.xml?a=admin:admin&r1=0 for checkout
To delete an URL, leave blank the fields.Click the Submit button to save changes
Privileges
Property Manager Dashboard (accessible from UCP) feature permissions can be assigned for specific user groups (ie. Receptionist, Accounting, Hotel guests)
For example, you may wish guests to have access to UCP to send requests to the receptionist, but also restrict other UCP features that only Hotel staff should have
To assign permissions for specific user groups, navigate to Admin > User Management
Select the Groups tab, then Add to create a user group
Fill in the appropriate information for the Group you wish to create.
Example: Group name = Hotel Guests
Group Description= Property Manager Hotel Guest
Users= the user extensions that represent the existing users (i.e room number or receptionist)Select UCP then Property Management, then Yes for Enable Property Manager Handling
Click Submit to save your changes
Repeat the same steps above for each individual user group you wish to have specific permissions within Property Manager
Navigate to Applications > Property Management
Navigate to Config > Privileges
For each of the Labels (Receptionist, Accountings, Hotel Guests, Restaurant) select the appropriate user group previously created, for each
Within each Label a number will represent the number of users registered for each group
Click the Submit button once changes are completed
Mini Bar
Navigate to Config > Mini Bar
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You can enter ten products (0-9) to be used with the mini bar. So, one digit = one produt.
To add one, select a digit and enter a product name with its price and taxe.
To remove one, leave blanck product and price, and next, click on Submit button to save your changes.
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