The following reports are only applicable to Digital Channels such as WebChat, WhatsApp, Telegram, and Telegram.SMS.
Conversations Summary
This report provides the following Digital Channel details:
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Available in Offering
Sangoma CX Premium
Agents Summary
This report provides the following Digital Channel details by agent or set of agents:
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Available in Offering
Sangoma CX Premium
Inboxes Summary
This report provides the following Digital Channel details by inbox or set of inboxes:
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Available in Offering
Sangoma CX Premium
Conversations History
This report provides detailed information about every Digital Conversation handled in the platform
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