Page Comparison

Phone Feature Packs

Phone Feature Packsare specifically designed add-on features to enable you to set up Polycom and Snom phones to work with a Switchvox PBX. The Phone Feature Pack enables many of Switchvox Applications right to your handset. The following must be in place before you use Phone Feature Packs to set up your phones:

• Switchvox is up and running.

• Your phones are on the same network as Switchvox.

• You have a Phone Feature Pack for each phone.

• Any Polycom phones you are setting up, must be running SIP firmware 1.6.7 or higher.

• Any snom phones you are setting up, must be running snom firmware version 6.5.18 or higher.

• You are comfortable with Switchvox updating each phone’s firmware as necessary. If you do not want a phone’s firmware updated, you need to set up that phone manually (not as part of this process).

• You are comfortable with Switchvox setting each phone’s config authentication login and password, and its handset password. The config authentication login and password are randomly generated and can be found in the Configured Phones list. The handset password is always 456. If you do not want this information changed for a phone, you need to set up that phone manually (not as part of this process).

The Phone Feature Packs tool has three main tabs: Unknown Phones, Unconfigured Phones, and Configured Phones. You must confirm each phone for configuration, then configure each phone with extension details.

...

The Phone Feature Packs page opens to the Unknown Phones tab. If a phone does not appear in the list, try rebooting the phone.

Unknown Phones (tab)

Unknown phones are the phones that Switchvox has found on your network, but they are not yet configured for use with Switchvox. These phones do not receive any configuration files from Switchvox. Phones that have not been detected on the network for more than 14 days will stop showing up in the Unknown Phones list.

• Check the box next to each phone you want to configure, then click Confirm Checked Phones. Switchvox sends firmware and configuration files to the phone, then a command to reboot.

• Be sure that each phone has finished rebooting. This can take as much as 10 minutes, and it is important that it is finished before you move on to the next step. If the date and time are shown on the phone’s display, that indicates that it has finished rebooting.

...

Phone Model Not Reported.  Switchvox is not able to determine the phone model for some phones. Despite that, these phones can still be configured. During the configuration process, Switchvox updates the firmware on the phone (if necessary), and that helps to determine the model.

Unconfigured Phones (tab)

Unconfigured Phones are the phones registered with Switchvox that can receive configuration files, but these phones do not yet have an assigned extension.

...

To remove a phone from this list and put it back on the Unknown Phones list, check the box for that phone and click Reject Checked Phones.

...

After your phone has finished rebooting and is back online, it is in the Configured Phones list. If you want to assign additional lines to this phone, you can do that on the Configured Phones page.

Configured Phones (tab)

Any phones you configured are now displayed under the Configured Phones tab on the Phone Feature Packs page. Each time a configured phone reboots, it receives configuration updates and its user’s specified Directory (see the Extension-Owner User Guide).To modify a configured phone, click its Modify icon.

...

Main Line. Set an extension and an alternate host for this phone.

Additional Lines. To add a line, enable it, then specify whether this is a Switchvox Extension or not, and then enter the extension information.

• If it is a Switchvox extension, you just need to enter that extension number.

• If it is not a Switchvox extension, you can enter host name, alternate host name (if available), Port, User ID, and Password.

Making Phones Visible to Switchvox

If Switchvox cannot discover your phone (i.e., you cannot see your phone in the Unknown Phones list), you need to manually point the phone to the Switchvox server. The following describes the process for Polycom and snom phones:

Polycom Phones

• Reset the phone back to its factory defaults:

...

• Go to the Network Configuration for your phone: press Menu, 3,2, 456 (the password), Enter,1, 1. Scroll to Server and select it.

• Set server type to http and server address to IP_ADDRESS_OF_YOUR_PBX/pc. For example, if your PBX has an external IP address of 192.100.0.1 then set the server address to 192.100.0.1/pc.

snom Phones

• Reset the phone back to its factory defaults.

• Set the Setting URL to ‘http://SWITCHVOX_IP_ADDRESS/pc/{mac}.xml. For example, if Switchvox's IP address is 192.100.0.1, the Setting URL is http://192.100.0.1/pc/{mac}.xml.

After those changes, make sure that the phone is rebooted. Rebooting can take as much as 10 minutes, and it is important that you let it finish completely. If the date and time are shown on your phone’s display, that indicates that your phone has finished rebooting.

When your phone reboots and comes back online, it appears in the Unconfigured Phones list in Phone Setup.

Phone Setup Options

From the Phone Feature Packs page, the Modify Phone Setup Options button allows you to modify the following setup options:

...