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The IMG can be configured to play a list of pre-recorded treatments (announcements) to a channel group. Some of the scenarios include:
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"All circuits are busy, please hang up and try again later" would be played if switch is overloaded with calls.
IMG 1010 - Configure NFS Server in ClientView to Play Treatment
IMG 1010 - Configuring VoIP to play a treatment
IMG 1010 - Configure Vocabulary Index File to Play Treatment
IMG 1010 - Configure Translation and Routing Tables (Treatment Example)
Example 2: Pre-Call Announcements (Branding)
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Right Click on the IMG EMS object in ClientView and select New Routing Configuration
Right-click Routing Configuration and select New Cause Code Tables.
Right-click Cause Code Tables and select New Cause Code Table. The IMG 1010 - Route Table/Cause Code Table/Service Route Table pane appears.
Enter a Name for the table by selecting the Name field and entering a Name.
The ID is automatically populated with the next available table number.
In the Routing Criteria Order field, order the criteria as required and click OK.
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Right-click the Cause Code Table you just created and select Add Route Entry. The Route Table Entry pane appears.
Entry ID - This field is automatically populated. It can be changed by selecting a different ID from drop down menu.
Enable - Select from drop down menu either True or False to Enable or Disable this Cause Code Entry
Route Criteria Type - This field is automatically populated with Cause Code.
Match IMG as well - This field is a drop down menu with all IMG's configured in ClientView. Select which IMG will play the treatment from this list
Criteria Values - Select from drop down menu the correct cause code.
Route Action Type - Select from drop down menu Treatment Table
Outgoing Treatment Table - Select from drop down a treatment.
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