Announcements - Overview
The IMG 2020 can play audio files in the forms of announcements, tones, and treatments. There are various reasons why a treatment would need to be played. Firstly, the IMG 2020 supports playing a treatment when receiving a cause code. If for some reason the DS-1's are not in service or a number is dialed wrong, a treatment could be configured to play when a specific cause code is sent. A second supported function is making Pre-Call Announcements like "Thank-you for calling Company ABC please hold while your call is connected". A third way is using one of the other supported scenarios but adding to that functionality by concatenating the announcements or tones into treatments. The information below gives an overview of what is supported.
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Obtain audio files from Sangoma BBS (Bulletin Board System)
Go to https://wiki.freepbx.org/display/DIMG/Manuals .
Select IMG 2020
On the Sangoma BBS (Bulletin Board System) page, a login username and password are required to access the Downloads site. Enter the username and password (A support contract is needed to access this site).
Once logged in, locate the file labeled bdn2020_ver220_supplement_files.zip. Download and extract to a directory on your to the local PC. The table below displays the announcements and tones that are part of the download.
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Retrieve Audio Files from NFS Server
Announcements - Configure NFS Share or SD Card. (Use appropriate section)
Optional Functionality: Announcements - Pre-Call - Destination Number
Retrieve Audio Files from SD Card
Announcements - Configure NFS Share or SD Card. (Use appropriate section)
Optional Functionality: Announcements - Pre-Call - Destination Number