During the Beta period, the system was allowed to use the advanced queue feature license freely. After purchasing the license from portal, follow the below steps to convert the beta version to a licensed version.
Free Beta period will continue to work till 31 Jan 2024.
Steps
1.How to migrate from Beta to a licensed version
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fwconsole sc su --uselicense |
Please note that, this command will remove the free beta license and apply the portal purchased license so ensure that your purchased licensed is more then beta / free period license.
If purchased license limit is less then beta license then reload may block and refer to below section step-2.
2.Handle license limit warnings during migration:
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fwconsole sc su --uselicense Your LicLicense file contains sc_supervisor Supervisor Features License = 2 And Sc_queueQueue License = 2 Removed the magic file You are currenlty using 3 Active supervisors =================================================================================================================== Your Lic file contains Supervisors = 2. But currently configured more than allowed Supervisors (3) Please reduce the unwanted Supervisors by the command: `fwconsole sc su --delete={Uid}` =================================================================================================================== Your Lic file contains Sc_Queue = 2. But currently configured more than allowed Call View/Monitor Permissions (3) Please reduce the unwanted call activity by the command `fwconsole sc su --delete={Uid} --type=call` =================================================================================================================== Your Lic file contains Sc_Queue +-----+----------+-------------------------------+-------+ | Uid | Username | Features | Usage | +-----+----------+-------------------------------+-------+ | 20 | 4001 | Call View/Monitor Permissions | 2 | | 20 | 4001 | Queue Visibility Permissions | 2 | | 21 | 4002 | Call View/Monitor Permissions | 3 | | 21 | 4002 | Queue Visibility Permissions | 3 | | 23 | 4004 | Queue Visibility Permissions | 2 | +-----+----------+-------------------------------+-------+ Your License file contains Supervisor Features = 2. But Currentlycurrently configured more than allowed QueueSupervisors Visibility Permissions (3) Please reduceremove the unwantedadditional queuesupervisors byusing the following command: `fwconsole sc su --delete={Uid} --type=queue` =================================================================================================================== ` +-----+----------+-------------------------------+-------+ | Uid | Username | Features | Usage | +-----+----------+-------------------------------+-------+ | 20 | 4001 | Call View/Monitor Permissions | 32 | | 20 | 4001 | Queue Visibility Permissions | 32 | | 2321 | 40044002 | Call View/Monitor Permissions | 23 | | 2321 | 40044002 | Queue Visibility Permissions | 23 | | 2423 | 4005 | Call View/Monitor Permissions | 24004 | | 24 | 4005 | Queue Visibility Permissions | 2 | +-----+----------+-------------------------------+-------+ Your License file contains Queue License = 2. But currently configured more than allowed Queue/Call Activity (3) Please remove the extra 'Call View/Monitor Permissions' or 'Queue Visibility Permissions' using the following command: `fwconsole sc su --delete={Uid} --type={Call/Queue}` Unable to load the license due to the above configuration issues. Please resolve the issues and try again, or continue using the Beta license until January 31, 2025. |
3.Run the command below to list supervisor users
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