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The Cause Code Table Element object is created and configured under the Cause Code Table object. The Cause Code Table Element object configures what happens when a cause code is received on the outgoing leg. One solution supported is to map the cause code received to a different cause code and then transmit the mapped cause code back out the incoming leg. A second solution supported is to Route the received cause code to a treatment table or announcement to be played to the incoming side. See information below.
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Once the Cause Code Table is created and configured, the tables are available in the drop down menu of the Cause Code field of the Channel Group object.
Field Descriptions
ID
The ID field is automatically populated with the next available ID. To modify the ID, select a different ID from the drop down menu.
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Select from drop down menu of Cause Code Values. The Criteria Values field is only available in the Cause Code Element object.
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