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Note: pricing displayed is indicative and can change from time to time. Please consults our active rates here → https://www.sangoma.com/legal
Overview of Metered Services
Prepaid metered services include toll-free calling, international calling, outbound T.38 faxing, SMS Text Messaging softcap bursting, and concurrency bursting. Payments for these services are made through our "Top Up" feature. Top Up is automatically enabled if you activate any of these metered services. Any new automated charges below the top-up amount, not including purchases from the store or your normal monthly service changes, will use the top-up balance. These charges may include porting and e911 fees.
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Top Up charges will show up on your SIPStation statement at your next billing renewal date as payments on your account with a description of "ThresholdTopUps."
How to Manage Metered Services and Top Up Settings
Log in to the SIPStation Store.
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Click on My Account in the navigation menu.
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Enabling/Disabling Top Up and Metered Services
Within the My Account / Account Configuration section, find Metered Services.
If Top Ups Haven't Been Set: You'll see the default minimum Top Ups set. Click the Add button to set up amounts.
Enabling Top Up and Metered Services: The On/Off switches enable/disable a service. When you switch any of the metered services to On (green), you will see the Top Up settings appear as shown below.
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Disabling Top Up and Metered Services: Since Top Up is automatically enabled if you are using any metered services, you will need to turn off ALL metered services in order to prevent future Top Up charges on your credit card. To do that, set the switches to Off (gray) for all metered services. Your Top Up amounts will still show up, but metered services will be disabled and your credit card will not be charged for further Top Ups.
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Please note: No refunds are issued for prepaid (metered) services. Please see our SIPStation Terms and Conditions for details. |
Changing Your Low Balance Threshold and Top Up Amount
You can click the Update button in the Top Up Settings section to change either of the amounts.
Low Balance: When your reserve account decreases to this amount, it will trigger a charge on your credit card for the Top Up Amount.
Top Up Amount: The amount to be charged to replenish your Reserve Account.
