This report provides an effective way to track potential call issues reported by agents and displays the following information:
Issue options selected by Agents (while handling calls) along with the CDR.
Graphical view of calls with or without issues.
On-screen options for call recording playback (Listen), monitor extension (Listen in Extension), Download audio, and Call Details.
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table: Audio, Actions, Start, End, Duration, Type, End By, Caller, Destination, Agent, Queue, Call Issues, DID.
Note: Charts % of Calls with issues versus Calls without issues.
Report Filters
Date Range.
Active Queues.
Queues.
Queue Groups.
Agent.
Time Range, Type.
Phone Number.
Report Features
View graphical chart.
download report as spreadsheet.
add/view notes.
Available in Offering
Sangoma CX Advanced and Sangoma CX Premium
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