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Phones configured for Hot Desking in Switchvox are able to dial emergency numbers when in a Logged Out state. To accomplish this, the phone uses the Emergency Calling Rules and Caller ID Number from the Phone Location to which it is assigned. Phone Locations are discussed below; however, before creating a Phone Location, you must first create the Emergency Calling Rules.
An Emergency Calling Rule is an Outgoing Call Rule that has been flagged as such. Your system might have only one Emergency Calling Rule (such as 911 routed out the sole SIP trunk), or it might have numerous. Before proceeding to create your Phone Locations, review the Outgoing Call Rules and ensure that the appropriate rules are set to function as Emergency Calling Rules. For more information, please refer to Setup Outgoing Call Routing.
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2. Create your Phone Locations
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These steps can be repeated for each of the phones which need to be deployed for Hot Desking. Phones can also have Hot Desking disabled using similar steps, and a phone’s assigned Location may be modified here. However, a Phone Location assignment cannot be removed while a phone is configured for Hot Desking.
When changing the Phone Location or Hot Desking assignment to a registered phone, an update will be sent to the phone for automatic reconfiguration once the phone is in an idle state.
Your Hot Desking phones are now ready, and the users which are permitted to Log In to them must now be configured.
4. Configure users who will use Hot Desking phones
A user must have a Sangoma Hot Desking phone assignment in order to Log In to a Hot Desking phone. This assignment is set in the Manage Phones tool. For more information, please refer to the article Setup Extensions - Manage Phones.
Hot Desking in Switchvox has been designed to allow maximum flexibility in its user implementation. Given the deployment of Hot Desking-enabled phones described above, a user can be configured to:
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For more information on setting up phone assignments and using the Manage Phones tool, please refer to the article Setup Extensions - Manage Phones.
Frequently Asked Questions
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