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The IMG can be configured to play a list of pre-recorded treatments (announcements) to a channel group. Some of the scenarios include:
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Right Click on the IMG EMS object in ClientView and select New Routing Configuration
Right-click Routing Configuration and select New Cause Code Tables.
Right-click Cause Code Tables and select New Cause Code Table. The IMG 1010 - Route Table/Cause Code Table/Service Route Table pane appears.
Enter a Name for the table by selecting the Name field and entering a Name.
The ID is automatically populated with the next available table number.
In the Routing Criteria Order field, order the criteria as required and click OK.
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