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Support personnel often need to collect log files from the IMG in order to troubleshoot a problem or issue that may have occurred. Within ClientView an object named "Support" can be created under the Dialogic IMG EMS object. Once the Support object is created then the ability to collect the log files is made very simple. When utilizing the Support object to collect the log files, all the log files created by the EMS will be compressed into one file and stored in the /opt/dialogic/common/zipfiles directory where it can be transferred or retrieved by a customer support personnel.
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