Announcements - Overview

The IMG 2020 can play audio files in the forms of announcements, tones, and treatments. There are various reasons why a treatment would need to be played. Firstly, the IMG 2020 supports playing a treatment when receiving a cause code. If for some reason the DS-1's are not in service or a number is dialed wrong, a treatment could be configured to play when a specific cause code is sent. A second supported function is making Pre-Call Announcements like "Thank-you for calling Company ABC please hold while your call is connected". A third way is using one of the other supported scenarios but adding to that functionality by concatenating the announcements or tones into treatments. The information below gives an overview of what is supported.

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