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Overview:
Once the configuration is up, a call has been made, and voice path verified, we can now configure each individual channel group to play a treatment. Playing Treatments using Error Handling is done when a specific treatment is to be played. Below is a table with all pre-recorded treatments. The example that will be explained below would be for Error Handling. Some examples of error handling would be if all circuits were busy or if a 1 was not dialed before the number. Follow procedure below to configure a Channel Group to play one of the pre-recorded treatments. For a list of pre-recorded treatments see IMG 1010 - Default Treatment Table.
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