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The attached guide details how Agents can work using Business Voice and Business Voice endpoints as Agents Extensions, allowing them to combine UCaaS and CCaaS functionalities into one phone or extension.

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nameSangoma CX Business Voice Extension Integration Agent Guide v7.5 - kb_3378.pdf

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nameSangoma CX Business Voice Extension Integration Agent Guide v7.5 - kb_3378.pdf

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Drupal URL:

https://knowledge.star2star.com/kb/33773378

Source Document URL:

https://docs.google.com/document/d/1D3NVc6zQE3k3bX0qDGsgrTJxjp2-1X1hDy5Vh7u96eLtL3rYoLq_5kah0wz69WsYoYxPYOB1y8XTCPc6SolUMQ/edit?usp=sharing

Salesforce KB URL:

N/A

The attached guide details how Agents can work using Business Voice and Business Voice endpoints as Agents Extensions, allowing them to combine UCaaS and CCaaS functionalities into one phone or extension.

...