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Drupal URL:
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https://knowledge.star2star.com//kb/2006
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Source Document URL:
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https://docs.google.com/document/d/1m-M7rIRPvhtUVYhVXtCP9Y0aVFwDiqYGlfMzzKptdKQ/edit?usp=sharing
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Salesforce KB URL:
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Sangoma CX can integrate with Sangoma’s Business Voice and CommUnity UCaaS platforms.
This article describes how to
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integrate Sangoma’s Business Voice UCaas platform with Sangoma CX, and covers the following:
The first step is to build the required queue(s) in the Business Voice portal. Once the queue is created in the portal, the Destination/Queue will display the Destination ID (DID) that is required for entry into
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Sangoma CX. Follow the steps below to complete the process.
Note: This technical note does not detail how to route a call from a DID to a Destination Queue in the portal using the Incoming Call Routing / Scheduler or Autoatendands. For that please review the Business Voice Portal documentation.
Obtaining the Destination ID # in the Business Voice Portal
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Linking the queue from the Business Voice Portal to Sangoma CX.
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Continue configuring the queue as desired.
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