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Call Flow App

Overview

  • Call Flow Controls allow you to change the destination of the call flow. A good example of this would be setting up a call flow control on your main number. In normal mode, the calls flow to a "Business Hours" IVR, but in override mode, the calls flow to a "Night" IVR. Since you don't hold regular hours, it's not possible to program an automated Time Condition for this, so you'll want to manually control this with a Call Flow toggle button. You could use this button to switch the phone system into override mode after hours and back to normal mode during business hours. When one or more of your call flows is in override mode, the light next to the programmed button will be red.

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