Overview

While on a call you can transfer the call to another number or extension. There are 2 methods to transfer a call.

Attended Transfer - An Attended transfer allows you to validate that the person receiving the transfer is available and willing to take the call before completing the transfer.
Blind Transfer - A Blind transfer is when you transfer the caller without first validating or speaking to the person receiving the transferred call.

To transfer a call follow one of the procedures below.

Table of Contents

Attended Transfer

Enter the transfer to number via the dial pad and click the Call icon or search and select a contact’s phone number/extension.

The new call will appear below the original call.

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Select the original call and click ;
1. Click the transfer Image Added icon.
2. Click <-TRANSFER.
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Click the Transfer icon on the Call Card to transfer the call to another number.

Enter the transfer to number via the Dial Pad and click the Transfer Call icon in the Dial Pad or search and select a Contact.

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Click here ( https://sangoma.atlassian.net/wiki/spaces/PMGMT/overview ) to locate this Product Manager.
Source Document URL:	https://docs.google.com/document/d/1oQH7L5Un5BL2y-ZGRNRkd6uygSl2d6JQTPVW7iWdMZo/edit
Original KB URL:	https://knowledge.star2star.com/kb/3334
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