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Drupal URL:
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https://knowledge.star2star.com//kb/1755
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Source Document URL:
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https://docs.google.com/document/d/1LstF_-e409NprJla0fDnJWOqeueDYyHEKhMsiyjNNro/edit?usp=sharing
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Salesforce KB URL:
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N/A
This guide provides detailed information about the Agents’ features available in Saangoma Sangoma CX. It covers logging in to the system, joining a Queue, choosing an extension, and using the Agent Panel to answer, decline, transfer, and place calls. It also covers tagging call issues to calls, tagging call reasons to calls, viewing call detaildetails, creating contacts, and changing settings.
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