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Alfredo Gonzalez (Deactivated)

Bob Young

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hiddentrue

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Drupal URL:

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https://knowledge.star2star.com//kb/1756

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Source Document URL:

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https://docs.google.com/document/d/1-GaZxbb9GpEhZGGtRpGZ_mstkajiJOjE0afmTDZW358/edit?usp=sharing

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Salesforce KB URL:

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N/A

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  • For systems running a 24-hour operation, the following apply:

    • Agent Panel timeline resets at midnight for the next day of operation based on the location's timezone.

    • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.

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nameSangoma + CX + Supervisor + and + Administrator + User + Guide +V7.2+(Formerly+Sangoma+Contact+Center)+-+kb_1756v7.10.1.pdf

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nameSangoma + CX + Supervisor + and + Administrator + User +Guide+V7.2+(Formerly+Sangoma+Contact+Center)+-+kb_1756.pdfGuide v7.10.1.pdf

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hiddentrue

The Product owner can be found here: Product & Design Team.

Product Version

Date Published

Source file URL if Exist

Author

What Changed

V7.9

11/14/24

https://docs.google.com/document/d/1s0fxOo4LwczBhkei4CnPZSRFUDcj5em7RZeeoNiyYM0/edit?usp=drive_link

Bob

V7.10

1/31/24

https://docs.google.com/document/d/1THO5WwXYKZLTGkZXyG-K7jpOnMmzygypb2ql6EHHf0s/edit?tab=t.0

Bob

Added CAtegory path to Call Qu