In this section the different types of calls and call handling will be described.
Incoming call
As the handset receives an incoming call a screen will be displayed as shown below. This will be accompanied by a ring signal according to the respective settings on the handset.
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The calling party’s handset number will be shown in the display, and an additional name is displayed if the calling party’s handset number is stored in the local phonebook.
Answering an Incoming Call
To answer an incoming call press the green “Off-hook” button, or press the “Off-hook” button two times to change to speaker mode.
NOTE: When “Auto answer” is set to “Automatic” an incoming call is answered automatically after one ring signal. If “Auto answer” is set to “Any key” an incoming call can be answered by pressing any key on the keypad, and not just the green “Off-hook” button.
Reject an Incoming Call
It is possible to reject an incoming call by pressing the right softkey “Reject” when receiving an incoming call. This way the calling party will receive a busy tone, and “User busy” displayed on the screen as shown in the picture below.
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NOTE: An incoming call can also be rejected by pressing the red “On-hook” key.
Silencing an Incoming Call
When the handset is alerting it is possible to press the left softkey “Silent”. The handset will continue to alert, but without any audible ringing.
Ending a Call
To end an ongoing call press the red “On-hook” key, and the call will be terminated. The duration of the call is shown in the display. Furthermore this duration time can also be viewed from the call list where the call is stored.
NOTE: If one call is active and another call is on hold, then the active call will be terminated when pressing the red “On-hook” button and the handset automatically returns to the call on hold. The call on hold is now active and the user has to press the red “On-hook” button again to terminate this call.
Initiating a Call
A call can be initiated from different locations on the handset:
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How to initiate a call from these different directories is explained in the following sub sections.
Initiating a Call from Idle
When initiating a call from idle it must be done according to the following:
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The handset will show a “Calling” screen as seen above.
When the counterpart answers the call, the screen will show “Connected” and the two parts are now in call.
Initiating a Call from Contacts
To initiate a call from the contact list, there has to be contacts added to the local phonebook. When this prerequisite is met a local contact can be called by highlighting the contact in the contact list and then pressing the green “Off-hook” button.
NOTE: The list of local contacts can be reached from the menu “Contacts” or directly from idle by pressing the left softkey when in idle.
Initiating a Call from Calls
The number of an outgoing, incoming or missed call can be called directly from the call list by highlighting the number and pressing the green “Off-hook” button to call the entry.
NOTE: The “Calls” list can be reached from the menu “Calls” or directly from idle by pressing the green “Off-hook” button.
Initiating a Call from the Central Directory
When opening the “Central directory” a call can be made to a specific contact by searching for this contact, and thereby enter the list from which a contact can be called by pressing the green “Off-hook” key.
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NOTE: The “Central Directory” can be reached both from the menu “Central Directory” or directly from the idle by pressing the right softkey when in idle.
Call Holding/Retrieving
It is possible to hold a call which means that the one party of the call is put on hold and cannot hear the other party, but can only hear a repeated short tone on hold until the call is retrieved.
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NOTE 2: When the counterpart is put on hold it is also possible establish a second call and make a conference, swap or transfer which will be explained in the following sections.
Attended and Unattended Transfer of a Call
When in an ongoing call, it is possible for either party to transfer the call, either attended or unattended, to another handset.
Attended Transfer
In an attended transfer the party that call is transferred to, is called before the transfer is made. The procedure to do this is as follows.
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NOTE: It is also possible to make an attended transfer by pressing either the left softkey “Hold” instead of pressing the right softkey “Transfer” in step 2.
Unattended Transfer
When making an unattended transfer, the call will be transferred directly to a third party without the party initiating the transfer needing to call this third party before the transfer.
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NOTE: As with attended transfer, it is also possible to make an unattended transfer by pressing the left softkey “Hold” instead of pressing the right softkey “Transfer” in step 2.
Swap between Two Calls
It is possible to swap between two calls. In this case, one party will be in ongoing call, and the second party will be on hold. So “Swap” means that it is possible to toggle between these two parties.
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As the second party answers the call a blue “Connected” screen as above is displayed.
By pressing the right navigation key, the two calls are swapped which means that the ongoing call is now between the first party with the second party now put on hold.
From this point, it is possible to toggle between the two parties by pressing the right navigation key. For each time that the right navigation key is pressed a toggle is made between the two external parties, and the small handset icons in the right top corner of the display and either “L1” or “L2” shows if the handset is connected to the first or the second party.
Call Waiting
When two parties are in call it is possible to receive a call waiting on one of the handsets which means that a third party calls one of the two parties already in a call. During a call waiting, two short beeps are heard every three seconds in the handset receiving the call waiting and the following screen is displayed:
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This indicates that the local handset now has two ongoing calls with one of them on hold, and it is possible to swap between them, make a conference, or transfer one of the parties.
Conference Call
In a conference call there are always at least three parties in the same conversation. This feature enables the user to have an ongoing call with more than one person at the same time. The parties in a conference call are called participants.
Establishing a Conference Call
In the following it is described how to establish a conference call between three parties.
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NOTE: It is possible to invite more participants to the conference by repeating the steps 2-6 for one of the participants in the conference that has not yet invited a party to the conference. Once a participant has invited a new party to the conference it is not possible for this participant to invite new parties to the conference.
Terminating a Conference Call
When a conference call is terminated it is dependent of which participant that terminates it, if the whole conference is terminated, or if the conference is ongoing between the two participants left in the conference.
Option 1
The user who has started the conference presses the red “On-hook” key to terminate the conference call.
The whole conference is terminated, and none of the participants continues to be in call.
Option 2
One of the participants that have been invited to the conference presses the red “On-hook” key to terminate the conference call.
The call is only terminated for the participant that terminated the call
There is still an ongoing call between the initiator of conference, and the participant that have not ended the call.
Call Park & Retrieve
Call Parking: Answer the call, press the transfer button and dial *88 ( Check under Admin > Feature Codes > Parking) and press transfer again, this will park the call in the parking extension, i.e: 71, 72 etc.
Call Retrieving: on D10 handset dial *8571 to retrieve the parked call ( note: swap 71 with the parking extension).