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Overview
The Blacklist module allows you to have a list of numbers that will be blacklisted by the PBX. If a caller calls from one of those phone numbers, they will be sent to a destination you choose. If you do not choose a destination, they will hear the message "The number you have dialed is not in service. Please check the number and try again."
Logging in
On the top menu click Admin
In the drop-down click Blacklist
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Blacklisting a Number
Make sure Blacklist is the active tab. Click the Blacklist Number button. A window will pop up where you can enter a number and description.
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To blacklist a number, simply provide the following information:
Number
Define the 10-digit number that you want to blacklist.
Description
Here we give this entry a name such as “Ex Stalker Employee John.”
Save Changes
Once complete click the Save Changes button. You'll receive confirmation that the number was added. Then, you can click the Close button.
Removing a Number from the Blacklist
In the Blacklist tab, check the checkboxes for the entries you wish to delete.
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Alternatively, you can click the trash icon for an individual entry to delete it. Click OK to confirm the deletion.
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Viewing Statistics
Click the statistics button to view a list of inbound calls from the blacklisted Caller ID. Note these are not necessarily all "blocked" calls, since the list will include any calls received prior to when you blacklisted the number.
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Importing or Exporting a Blacklist in CSV File Format
Click the Import/Export tab.
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To export a CSV file, click the Export to CSV button.
Blocking Unknown Caller ID Calls
You can also optionally decide to block all calls that come to your system with a blocked Caller ID. To do this:
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Choose a destination. If you do not choose a destination, callers will hear the "not in service" message.
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Click the Submit button.
How to Use Feature Codes to Block Numbers
You can also blacklist any number using feature codes. If you log into the Feature Codes module (Admin → Feature Codes), you will see the actual feature codes defined for Blacklist.
The default settings are shown below:
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