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Overview
Music on hold (MOH) is the business practice of playing recorded music/message to fill the silence that would be heard by telephone callers who have been placed on hold.
The Music on Hold (MOH) is intended to reassure callers that they are still connected to their calls.
Configuration
By default, in Vega when a caller is put on hold they hear silence. The Vega supports the playing of Music on Hold (MoH) to the held party.
Vega gateways support the draft-ietf-sipping-service-examples-11 method of supplying music on hold. This is easily configured through VEGA GUI.
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Music on Hold mode configuration
SIP Music Server Configuration
Music on Hold mode configuration
In order to enable Music on Hold (MoH), MOH mode need to be configured as “sipping_service_11”.
Selecting mode as “sipping_service_11” enables “draft-ietf-sipping-service-examples-11” method of supplying music on hold.
This configuration is present within in SIP Music on Hold Configuration page as shown below:
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The Vega responds to 1xx provisional responses by opening media if an SDP body has been received.
SIP Music Server Configuration
VEGA allows us to configure itself/any other device as a MOH server.
In order to setup Music On Hold server VEGA requires:
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In order to configure VEGA itself as MOH server the ip needs to be change to “127.0.0.1” (i.e. loop[back ip address or VEGA self ip) in URI and IP/HOSTNAME as stated in above figure/example.
Vega comes with a built in default hold music sound file. You can easily add your own music or sound files to the system by uploading them in .wav (mu-law) format.
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Music On Hold File Upload
Hold Music File can be uploaded on to VEGA using VEGA GUI as present within “Upload/Download File” Option under “System Tab” of “Expert Config section” (i.e. Expert Config Section-> System-> Upload/Download File) as shown below:
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