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SMTP Settings
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If you are having problems with voicemail notifications, enter an email address to send a test message, then click Run Diagnostic Tool. A diagnostic page is displayed that describes each step that was taken, and the result (passed or failed).
Notification Templates
Notification Templates let you customize voicemail notifications. You can create multiple templates and tailor them to different types of accounts. These templates are available to an extension owner when he or she sets up voicemail notifications (along with any templates he or she creates).
You can use variables in your template that are substituted with real values when the notification is sent. For example, %VM_NAME% in a template sends as the extension owner’s first and last name. There is a full list of these variables on the pages where you create or edit a template.
Creating NotificationTemplatesNotification Templates
The Modify Template page is displayed with a sample template already entered. You can modify the subject and body (change it completely if you need to), using the list of possible variables at the bottom of the page. You can leave the subject blank, but you must put something in the body of the message.
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Click Save Template to save your changes and go back to the Voicemail Settings page. Click Restore to Original Template to restore this page to the original system default template.
Modifying NotificationTemplatesNotification Templates
To see a ‘preview’ of a template, choose that template from the Choose Template dropdown, then click View. The template is displayed with sample values, in HTML and text-only.
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