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Please let tech support know if you run into any issues with this article or the tc-dd-tools.
If you are unable to get this tool to work, defer to UBCD to run diagnostics on your machine. 

Write USB Image file to USB drive

Windows

Rufus (Preferred Method)

  1. Download Systems-Tools > HDD Tools from this page. 

  2. Download Rufus from https://rufus.akeo.ie/  which is an application to create bootable USB drives.  

  3. Open Rufus and then click on the picture of a CD in the bottom right corner as highlighted below.

    rtaImage.jpg

  4. Select the NSC ISO file. Then change the format type to "DD Image" as shown below in the attached picture.

    rtaImage (1).jpg

  5. Once this is done then click Start to make the image. 

  6. At this point connect the USB drive to the appliance. During boot up go into the BIOS and verify the USB drive is the first in the boot sequence. 

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  1. Click Write and allow the process to complete

  2. Remove the pen-drive from the system and it is ready to go!

Linux

Using dd

  1. Download the Switchvox utility image, either the System Tools themselves, or System tools with a full Switchvox Install

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Code Block
# Write Image
dd if=<switchvox.img> of=</dev/sdb>
4. Once the write has been completed, remove the pen-drive from the system and it is ready to go!

Mac

TBD

  1. While not tested yet, the instructions for Linux should work. You still may need to find an archival utility that can extract tar file. 

Using Utilities Image

Booting

Access the USB flash drive Boot Menu

  1. Install the USB flash drive into an open USB port of the system

  2. Ensure a Monitor and keyboard are connected to the system

  3. Power the system on, or reboot it if already powered on

  4. While the system is booting, alternate pressing F10 and F11 on the keyboard to enter the One Time Boot Menu

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  1. Select the install USB flash drive from the list of available boot options

  2. You should see a menu similar to the one below once the drive has booted, with a timer counting down from 60 seconds

  3. If the timer expires, the system will cancel the boot of the USB flash drive and continue a normal system boot

Continue with no changes

Select either (Re)Boot USB or Boot Next Device - Switchvox

  1. If selecting (Re)Boot USB you will be returned to this menu, with no changes to the system

  2. If selecting Boot Next Device - Switchvox The system will cancel the boot of the USB flash drive and continue a normal system boot, without changing the system

  3. Alternatively, the system can be manually rebooted or powered off at this menu, and there should be no further changes to the system

Hard Drive Utilities Step-by-step guide

Note: Before running the Hard Drive Utilities on a 450 or 470 you will first need to bypass the RAID card. In order to do this you will need to disconnect the RAID card from the RAID backplane and use a standard SATA connector to connect the drive directly to the motherboard.

Select Hard Drive Utilities

  1. The system will begin booting a customized Tiny Core Linux live environment

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a. This will help force the drive to perform its regular sector re-map operation and can restore the proper functionality of the drive

Memory Test Step-by-step guide

Select Memory Test

  1. MemTest86+ will launch and begin testing the system memory with no further user interaction

  2. Watch until it indicates that the test has been completed

  3. It should indicate whether there has been a Pass of the system memory, or errors will be displayed

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