Support Call Flow
In our ongoing effort to consolidate and streamline Sangoma Support services, we now have a single point of entry for all support calls. The following outlines the IVR structure and acts as a quick reference for navigating the new menu options.
Support Services Main IVR Menu
For any of the Sangoma Business Phone Systems press 1
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To hear these options again press 7.
Sangoma Business Phone Systems
For the Business Voice and Business Voice Plus services press 1
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To hear these options again press 4. To go back to the main menu press 5.
Business Voice services
For all general support requests for the Business Voice and Business Voice Plus services press 1
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To hear these options again press 5. To go back to the main menu press 6.
Switchvox services
You have reached Sangoma Switchvox Cloud service and Premise products.
For all general support requests for the Switchvox Cloud service and Premise products press 1
If you are a Sangoma Reseller for Switchvox support services press 2
For Certified Asterisk support, press 3.
To hear these options again press 4. To go to the main support menu press 5.
SIP Trunking
For the SIPStation and FAXStation service press 1
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To go back to the main menu press 4
Network Connectivity
For the Vega Gateways, Session Border Controllers, and Telephony Cards press 1.
For the Integrated Media Gateway press 2. This menu repeats. To return to the Main IVR press
Open Source
For Asterisk support press 1
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