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August 2, 2021 Contact Center/Service Insights Release
What’s New and Improved
Star2Star Sangoma’s Contact Center Click to Dial Chrome extension is now available in the Chrome Web Store. This Chrome extension detects phone numbers on web pages and web applications, enabling them as clickable links. When a phone number is clicked an outbound call is placed by the Star2Star the Contact Center Agent Panel. User guide available here. Video guide available here.
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Call back configuration
Disable callbacks.
Leave a custom call back number.
Default as is it works today.
New Setting
Realtime Agent Queue assignment.
Bulk Agent Queue Change - Add / Remove multiple agents to/from a single queue.
Automatic logoff due to inactivity
Timer is adjustable by the Star2Star Sangoma for the customer.
Call Card
Agent is able to see the target agent’s availability status before transferring the call.
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