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Introduction
In order to help customers implement best password practices, Sangoma CX is a powerful service for managing and directing incoming calls to maximize customer satisfaction and improve agents productivity, but it is important to note that it does not provide “e911” service. “e911” is a service that automatically routes emergency calls to the appropriate emergency services dispatcher, and provides the dispatcher with the caller's location information.
Users should not call 911 using the Sangoma CX. If a user needs to call 911, they have to use their standard phone service instead.
Example: If the user has a Business Voice (BV) extension, configured for the location they can use that extension to call 911. It is highly recommended when using the Business Voice phone service that they review and follow the Star2Star Communications, LLC “Subscriber Terms and Conditions" and “Applications Terms of Use”. |
It is important to be aware that using Sangoma CX to dial emergency services may result in penalties and fees. This is because without the location information provided by “e911” service, emergency services may have difficulty locating the caller in an emergency situation, which can result in delayed response times or other complications.
If you need to configure your Business Voice extensions to enable “e911” service in your locations, please contact Sangoma support for assistance. Our team of experts can help you ensure e911 is properly configured for these extensions and ready to use.extended the password complexity and aging support in Sangoma CX v.6.69.25 and higher. This document explains the available settings and how administrators can change these settings.
Considerations
This feature requires Sangoma CX version v.6.69.25.and higher. The version in use is displayed on the bottom left corner of the Admin / Manager / Supervisor UI.
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This setting affects all users in the tenant.
The first time Users and Agents will login in the platform after the upgrade from 5.57.29 to 6.69.25 they will be asked to change their passwords as part of the activation of password aging.
Managing Password Complexity and Password Aigin settings
Default Settings
The default settings are
Password age: 30 days.
Password minimum length: 8 Characters.
Character set that passwords must include:
Numbers: Yes.
Letters: Yes.
Capital Letters: No.
Special Characters: No.
Password Strength Set: Medium.
Changing Settings
Login in using your Administrator credentials.
Click on the menu System > Configuration.
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Under the configuration menu, click on Password Policy.
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Make changes to the different setting.
Click the Save button to apply the new settings.
Reset to default settings
Click the Reset button to revert the changes to the settings previously saved.