...

Sangoma’s CX Digital Channel Monitor provides detailed information, that assists Supervisor Supervisors and Managers monitoring the WebChat, WhatsApp, Telegram, and Email , monitor the different CX Digital Channel conversations taking place in the Contact Center.

...

• Log into the CX system as a an Admin, Supervisor or Manager,.

• Select Contact Center from the menu at the top of the page.

• Select Digital Channels Monitor. 

The monitor page will open with All Inbox ConversationConversations selected and your conversation selected ( Mine ). The conversations can be filtered by Inbox, Open conversations, or Parked Email conversationconversations.

Email Conversations

...

Chat Conversations

...