Overview
The Sangoma Desktop Phone Supervisor Wizard is a step-by-step tool that allows administrators to enable the Queue Supervisor feature and Call Activity Monitoring for Sangoma Desktop Phone users. This feature ensures that designated supervisors can manage and monitor call queues efficiently.
Features:
Step-by-step guidance – Ensures a smooth and structured setup process.
Queue Supervisor assignment – Allows administrators to designate supervisors easily.
Permission-based access – Provides granular control over queue visibility and call monitoring.
Call activity monitoring – Enables real-time tracking of call activities.
User-friendly interface – Simple and intuitive workflow for quick configuration.
Benefits:
Increases efficiency – Supervisors can oversee and manage queues effectively.
Enhances call management – Real-time monitoring improves response times and customer satisfaction.
Streamlines administration – Reduces the complexity of assigning and managing supervisors.
Step-by-Step Guide
Navigate to Admin->Sangoma Connect, click on the Desktop Phone Supervisor Wizard to start the wizard.
Step 1: Queue Supervisor Prerequisites Validation
This step verifies that the system meets all necessary prerequisites before enabling a supervisor. The validation checks include:
At least one user is enabled for Sangoma Desktop Phone.
Availability of at least one queue.
Call Activity Groups feature is enabled.
At least one call activity group is available.
If any validation check fails, click on the action gear button to resolve the issue.
Once all validations pass, click Next to proceed.
Step 2: Enable Supervisor Users
In this step, the admin selects which users should be designated as supervisors.
The system displays a list of available users with their Username, Display Name, Email Address, and Default Extension.
The admin can select one or multiple users from the list.
The option to Enable new supervisors or Edit existing supervisors is provided.
Once the selection is complete, the Next button is enabled to proceed to Step 3.
Step 3: Enable Supervisor Permissions
This step allows the admin to configure permissions for the selected supervisors:
Set Queue Visibility Permissions:
Click Add New Permission.
Select the Queues the supervisor can monitor.
Enable Detailed View or Queue Call Control permission as required.
Set Call View/Monitor Permissions:
Click Add New Permission and select the call groups the supervisor can monitor.
Enable View permissions to allow supervisors to see call details.
Enable Monitor permissions to allow supervisors to listen in on calls.
After configuring the required permissions, clicking Save Permissions completes the setup.