How to download a PSTR
When a P-Series phone encounters a problem or issue that requires the help of our Engineering group, we will likely need to pull the PTSR from the phone. The PTSR (Phone Tech Support Report) is a binary file stored on Sangoma phones that can provide vital information regarding the configuration of the phone, logs and current status.
A PTSR must be done immediately after the issue happens. Within a 1-10 minute period maximum, otherwise it will probably not be helpful.
You can retrieve a PTSR from your D or P phone using a browser and the following URL: http://<ip_address_of_phone>/cgi-bin/ptsr
For example: http://10.1.100.59/cgi-bin/ptsr
Any up-to-date browser using this URL should offer a download of the phone's PTSR file. Once downloaded, the file can be sent to Sangoma Technical support by replying to an email generated from a case, or by attaching it to the support case.