Overview

• When you are logged into one or more queues the Agents button on your phone will be red. Pressing the button will show you a list of queues you can log into and log out of. Only queues in which you are set up as a dynamic agent will be displayed. The PBX GUI Queues module is used to configure static vs. dynamic agents.
  

  

• For each queue you can see the following options:

  • Red- Not logged into queue.

  • Green- Logged into queue as a dynamic agent, which means you can also log out at any time.

  • Blue- Logged in as a static agent, which means you cannot log out.

  • Yellow- Logged into queue, but paused.

Logging Into a Queue

• For any queue you are allowed to log in to, you will see a red circle. This means the queue is set up to allow you to log in as a dynamic agent, but you are not currently logged in.
  

  

• Highlighting that queue and pressing the Login/out button will log you in.
  

  

Logging Out of a Queue

• For any queue you are allowed to log out of, you will see a green circle. This means the queue is set up to allow you to log in as a dynamic agent, and you are currently logged in.
  

  

• Highlighting that queue and pressing the Login/out button will log you out.
  

  

Pausing Yourself In a Queue

• In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. This would be any queue that currently shows a green or blue circle next to the queue.
  

  

• Highlighting that queue and pressing the (Un)Pause button will pause you.
  

  

Unpausing Yourself In a Queue

• Any queue you are logged into, in which you are currently paused, will be shown with a yellow circle.
  

  

• Highlighting that queue and pressing the (Un)Pause button will unpause you.
  

  

If you scroll down to the queue called "All Queues," and press the Login/out or (Un)Pause button, the action will affect all queues. So to pause yourself in all queues, scroll down to "All Queues" and press the (Un)Pause button.