The following are IVR Options:
Option Number. Select a number, or the * key. This what the caller presses to select this option.
New IVR Menu. Select the IVR menu the caller is sent to when the Option Number is pressed.
IVR Menu Entry Point. Select an Action that is in the IVR menu. (You don’t have to start at the beginning of the menu.)
Enable Extension Dialing. Let the caller dial an extension number during this IVR. For example, the IVR might play a sound “if you know your party’s extension, please dial it now.” This setting enables that feature. To specify which extensions can be dialed from this IVR, enter an Extension Group that includes the extensions that you want to allow.
Normally IVR Menus only allow single digit options. However, if this setting is checked, then IVR callers (in this IVR Menu only) can dial extensions. If the IVR caller enters a valid extension, Switchvox rings the extension. If the caller enters an invalid extension, then it is considered an “invalid option,” and is handled according to that setting.
Options and extension dialing can coexist in the same IVR Menu. However, if you have an option in the menu (i.e.; 1) that starts with the same number as an extension (i.e.; 105) then the caller experiences a delay. When he presses ‘1’, Switchvox waits a moment to see whether he might also press ‘05’. If he doesn’t, Switchvox proceeds to option 1.
Invalid Option Settings. Specify what should happen when a caller presses a key for an option that doesn't exist. Select a sound to play, then an IVR menu and entry point (you don’t have to start from the beginning of the menu).
Option Timeout Settings. Specify what should happen if a caller fails to select any options within a certain amount of time. Set the number of seconds to give the caller, a sound to play, and an IVR menu and entry point (you don’t have to start from the beginning of the menu).
Retry Settings. Specify what should happen if a caller chooses an invalid option or times out several times. Select the number of times to allow, and an IVR menu and entry point (you don’t have to start from the beginning of the menu).