CommUnity Paperless Fax Guide
- Bob Young
- Kelli Higdon
GETTING STARTED
Paperless Fax Portal eliminates the need for fax machine, paper, or a wired phone line while delivering HIPAA compliant and encrypted faxes to protect personal information. The portal creates an audit trail of all inbound/outbound faxes with real-time tracking to see if the fax has been sent, sitting in their inbox, or viewed.
LOGGING IN
Open your Web browser and go to http://fax.netfortris.com/..
Enter the Email address associated to your account. If you don’t know which email is associated with your account, contact technical support.
Enter your Password.
If needed, check the Stay signed in box to save login credentials for faster access. Click Login.
CREATING AND SENDING A FAX
Once logged in, click the blue Compose Fax button the Inbound History page.
In the Compose tab, enter the Name, Company, and Fax Number of the
recipient.For multiple recipients, click the More Recipients button. A new section will appear to the right of the Recipients Fields.
Enter the recipient’s information in the information fields then click Add when completed.
Repeat step 4 for every fax recipient.
Once one or more recipients have been added, enter the Subject of the fax.
Enter the message contents in the Comment section.
If you don’t want to append a cover sheet to the fax select None from the Style dropdown under Cover Sheet.
To add one attachment to a fax being sent, click Choose File and select a file to upload.
If there are multiple attachments, click the More Attachments button. A new section will appear below the Attachments section.
Click Choose File and choose the file you wish to upload, then click Add.
Repeat step 11 for every fax attachment.
You may use the Move Up and Move Down buttons to modify the order of the attachments.
To delete an attachment, select an attachment, then click Remove.
Once your ready to send, click the Submit button located above the Compose tab. When sending a fax, the web portal confirms the sending status with a Broadcast ID confirmation similar to this.
INBOUND HISTORY
The Inbound History page displays all faxes you have received on the Paperless Fax system. The Inbound History page has the following controls:
Search: User has the search capability of including or excluding specific keywords in a search expression much like a search engine. The following table provides further details on search parameters that can be used in the field.
Sort: Allows user to sort fax list according to pre-defined values:
Status
Time
To
From
Fax List: Displays basic information from all the faxes user has received.
Received fax status.
From information or Remote CSID.
To: information or destination fax number.
Number of pages contained in the fax.
Date of reception (or the time if received on the current day).
Clicking on any fax will display fax details.
VIEWING INBOUND FAX DETAILS
To view the details of a received fax, click the entry from the Inbound History page.
Inbound fax details are divided into five tabs.
FAX
This tab shows the content of a received fax. The contents of a received fax cannot be
edited. The following controls are available
PROPERTIES
This tab shows the fax information.
ROUTING HISTORY
This tab shows the routing information and history for this fax.
NOTE
This tab allows users to add personal text notes to Inbound and Outbound faxes. Click the Save button to save the note.
EVENT LOG
This tab displays all events that occurred and all actions that were performed on the
current fax.
OUTBOUND HISTORY
The Outbound History page displays all faxes you have sent via the web portal or authorized email accounts on the Paperless Fax system. This page functions in the same way as the Inbound History page.
The Outbound Queue page displays any fax currently being sent or waiting to be sent.
This page functions in the same way as the Inbound History page.
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