Curbside FAQs

Q: How is the Curbside app sold?

A: Curbside is available for purchase as an add-on item. It can be added to any Business Voice / Business Voice+ order or purchased as a standalone application

Q: How many SMS messages are included?

A: We sell three tiers of service that include between 1000 to 3000 messages, and each tier is subject to a Reasonable and Fair use policy. See Sangoma's Terms and Conditions for more information.

Q: Does Curbside work for multiple locations?

A: Curbside is designed to support deployments with multiple locations. Businesses with multiple locations can configure and customize the settings for each location independently.

Q: Can I use my main store/business number or another specific number for receiving SMS messages from customers?

A: No. Each licensed location will be provided with a new and unique SMS number dedicated to Curbside It is not currently possible to use other phone numbers for this purpose.

Q: How many SMS messages are involved in a check-in/response?

A: It varies depending on the number of employees configured to receive messages. To calculate, multiply the number of employee recipients by 2, then add 2 for the messages sent to the customer.

Q: Do I need an internet connection to configure Curbside?

A: Yes. You will need an active internet connection to configure Curbside.

Q: Do I need to install an application on my computer in order to manage configuration?

A: No. Curbside is a cloud-based web application and is accessed with an ordinary web browser.

Q: Do employee devices need internet connectivity to respond to customer check-ins?

A: Because the response page is hosted inside the Curbside web application, an internet connection is required to view the page and respond to customers.

Q: Is a mobile application required to respond to customers?

A: No. Because the response page is hosted inside the Curbside web application, no special application needs to be installed.

Q: What devices can be used to receive notifications and respond to customers?

A: Any device that can receive SMS messages and has a web browser / internet access.

Q: Can I use Sangoma Text Messaging to receive check-in notifications?

A: Both the desktop and mobile versions of Sangoma Text Messaging can receive the SMS notifications if the Sangoma phone number is added as a notification recipient.

Q: Can I create a message to the customer on the fly?

A: No. To ensure fast and consistent communications, only messages that have been preconfigured by the Curbside application administrator can be sent in response to customers.

Q: Will the customer be charged for the SMS messages they send or receive regarding check-in?

A: Possibly. This depends on the customer’s agreement with their cellular service provider.

Q: How many SMS messages will a customer send/receive during the check-in and response process?

A: The customer will send one SMS to start the check-in process. Once they have submitted the information requested by the check-in form, they will receive two more SMS messages, one for check-in confirmation and one update message when an employee presses a response button.

Q: Does the customer see my cell phone number when I respond to them using the response buttons?

A: No. All SMS messages sent to the customer by Curbside are sent from the same phone number the customer initially texted to start the check-in process.

Q: Can a customer see my phone number if I call them by clicking on their number after pressing a response button?

A: Yes. Curbside does not handle voice calls, so the customer will be able to see the phone number assigned to the device from which you call them.

Q: How can I prevent customers from checking in during peak hours or other times that curbside service isn’t offered?

A: The location administrator can disable Curbside on the Location Details screen by unchecking the box underneath Application Status.

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