NSG Appliance Update

If your NSG appliance is currently on NSG version 5.1.X-XXX and not a 5.2.X-XXX version, you will not be able to upgrade directly. You will need to perform a complete re-install of appliance software. This is because starting with NSG version 5.2.X-XXX and above 64 bit architecture started being used which is not compatible with the previous 32 bit architecture with 5.2.X-XXX versions. If this is your case, please contact our support team at support.sangoma.com for guidance on the re-install process.