Dialogic Voice Cards - NaturalAccess 9.0 Windows Installation error
Information
Dialogic NaturalAccess Software is use to create development and runtime environment for creating voice, fxs, conferencing and video application using the Dialogic CG Series Media Boar
Symptom
The installation issue may affect Dialogic® NaturalAccess™ 9.0 in a server running Windows Server 2008 R2.
When the installation is run, the following error may appear:
There is problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor
Reason for the issue
This error occurs due to Adminstrator privileges. In previous Windows Server versions, a user logged on as Administrator or a user with with Administrator privileges could install NaturalAccess.
Windows Server 2008 R2 has UAC (User Access Control) turned on by default. A user with Administrator privileges (but not logged in as Administrator) cannot install NaturalAccess.
Fix / Solution
The user must be logged on as Administrator to install the NaturalAccess 9.0 software. Alternatively, if the UAC (User Access Control) is turned off, a user with Administrator privileges can install the software.