Diva Management Console

Owned by Nathaniel Halbrooks
Feb 05, 2024
3 min read

Overview

The Diva Management console is automatically installed along with the Diva System Release for Windows 2003/XP/2008/Vista/7 software. It displays the status of all the available B-channels and provides information on the currently active connections in your system. In addition, the Diva Management console records all the incoming and outgoing connections for your system so that you can get statistical information on the number of successful or failed calls.

How to use the Diva Management console

To start the Diva Monitor click ‘Start > All Programs > Dialogic Diva > Management'

Status

The status view shows the current status of all installed adapters, including number of available channels,  line statuses and call statistics.

2178_DivaManagementStatus.png

 

The LED icons to the left of the adapter name indicate the operating status of the adapter as follows:

  • Green: Layer 1 and the D-channel Layer 2 connection are up. The adapter is ready to connect or running.

  • Yellow: Layer 1 is up and the D-channel layer 2 connection is established or disconnected.

  • Orange: Layer 1 is up and the adapter is ready to connect. The D-channel Layer 2 connection is not yet established. The D-channel Layer 2 connect mode depends on your ISDN line. Note: You can select the required connect mode settings in the Diva Configuration Manager.

  • Red: Layer 1 is down. The adapter is not operational.

 

For each adapter general information and statistics are displayed:

  • Serial Number: Shows the serial number of your adapter. This number is automatically read from the adapter.

  • Status: Shows the current status of the Diva adapter. For example, 'Running', 'Connecting', 'Layer 1 Error', etc.

  • Alarms: Indicates if any abnormal condition is detected on the adapter.

  • Active Connections: Shows the number of calls that are currently active on the Diva adapter.

  • Total Calls: Shows how many calls (outgoing and incoming) have been made on the adapter.

  • Failed Calls: Shows the number of call attempts that did not finish with a normal cause code.

'Active Connections' Window

The ‘Active Connections’ view provides information on currently active connections. See the table below the screenshot for an explanation of the details:

 

2178_DivaManagementActiveConnections.png

 

  • Board: Shows the board name and the end of the serial number of the adapter to which the B-channel belongs.

  • Type: Shows which B-channel protocol is used for the call. For example Digital Data, Digital Data T.70, Modem Data, Modem HDLC, Fax, Voice, or V.110.

  • Direction: Shows if a call established on the B-channel is incoming or outgoing

  • Destination: Shows the ISDN number of the receiving station.

  • Originator: Shows the ISDN number of the sending station (if provided).

  • Duration: Shows the time since when the connection was started.

  • Channel: Shows the channel number.

  • Speed: Shows the transmission speed, only applicable to fax and modem calls.

  • Pages: Shows the number of fax pages transmitted.

NOTE

Not all details may be displayed - this is dependent on the call setup

 'Call History' Window

 

The ‘Call History’ view the same information as the 'Active Connections' window but for finished calls. There is one additional column for the Result code signaled at the end of the calls.

 

 

From this screen you can export the call history log in CSV format (File > Save As...).
For additional information, consult the embedded help.

 

Return to Documentation Home I Return to Sangoma Support