{"type":"doc","content":[{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"minLevel":{"value":"1"},"maxLevel":{"value":"6"},"outline":{"value":"false"},"style":{"value":"none"},"type":{"value":"list"},"printable":{"value":"false"}},"macroMetadata":{"macroId":{"value":"65515c9b-e7bf-461a-b5b4-581261c135f5"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"03b2e1cb-9d08-466f-b6be-773d8c6e8eab"}},{"type":"paragraph"},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"This product is End-Of-Life. Please refer to the EOL page for more details: ","type":"text"},{"text":"https://www.sangoma.com/support/end-of-product-life/","type":"text","marks":[{"type":"link","attrs":{"href":"https://www.sangoma.com/support/end-of-product-life/"}}]},{"text":" ","type":"text"}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":697,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":514,"id":"c350eb23-7bfd-445f-8559-54e813efbe3b","collection":"contentId-47613388","type":"file","height":174}}]},{"type":"paragraph"},{"type":"heading","attrs":{"level":2},"content":[{"text":"Introduction","type":"text"}]},{"type":"paragraph","content":[{"text":"The Lyra AMD software application from Sangoma provides the most accurate and resilient Answer Machine Detection (AMD) engine, enabling fast and reliable real-time call classification and drives the efficiency and quality of automated calling applications to unmatched levels.","type":"text"}]},{"type":"paragraph","content":[{"text":"Lyra AMD has been designed to work with Open Source Applications such as","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asterisk","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"FreeSWITCH","type":"text"},{"type":"hardBreak"},{"text":" ","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Lyra Specifications","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Lyra Software Installation","type":"text"}]},{"type":"paragraph","content":[{"text":"The Lyra software installer is available from the Sangoma website. If you have not been provided with the necessary URI, contact Sangoma at the following e-mail address: ","type":"text"},{"text":"techdesk@sangoma.com","type":"text","marks":[{"type":"link","attrs":{"href":"mailto:techdesk@sangoma.com"}}]},{"type":"hardBreak"},{"text":"You must download this installer to your system before proceeding with the installation. Before starting the installation, exit all other applications.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Windows Installation","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 1. Download Lyra AMD software installer for windows from ","type":"text"},{"text":"here","type":"text","marks":[{"type":"link","attrs":{"href":"http://sangoma.com/products/call_center_software/lyra-AMD/download.html"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 2. Once the download is complete, unzip the file to the Desktop.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 3. Open the extracted directory.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 4. Run the SangomaNetBorderPlatform.2.X.X.Setup.exe ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 5. Read the License Agreement and then click \"I Agree\" (unless you don't. Then you should probably exit).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 6. Where it says \"Call Progress Analysis Service\" click the check box that is appropriate for your area of the world. For North America you would check the \"North American models\". Then click \"Next\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 7. Next you will be prompted on where you want to install NetBorder. Change this if you like, then click \"Install\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 8. During the install process, Windows may ask you if you want to unblock certain ports. If it does it means that the firewall is not properly configured. It needs to allow traffic on the following ports UDP 5060 to 5069, UDP 10000 to 20000, and TCP 5060 to 5069.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 9. Once the installer is complete click the \"Close\" button.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 10. In the Windows Start menu click find the Sangoma NetBorder section and click on the \"Start Session Controller\" short cut.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 11. Go to the Windows Control Panel and double click on \"Administrative Tools\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 12. Double click on Services.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 13. Scroll down to the Sangoma services and verify that the \"Sangoma NetBorder Session Controller\" and \"Sangoma NetBorder Call Progress Analysis\" services are both started. If they have not you will need to contact Sangoma's technical support staff.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 14. To start these services automatically when Windows starts right click each of them and click on Properties. Then change the Startup Type from Manual to Automatic.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 15. Reboot the windows system to verify that these services start on boot up.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 16. Once the windows system is back up, log in and go back to Services in the Administrative Tools (see step 16).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 17. Scroll back down to the Sangoma Section and verify that the \"Sangoma NetBorder Session Controller\" and \"Sangoma NetBorder Call Progress Analysis\" services started on their own. If not, this might be caused by issues with your version of Windows. Contact Sangoma technical support for more details.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 18. Open up My Computer and browser to the directory where you installed Sangoma. The default should be \"C:\\Program Files\\Paraxip NetBorder\\\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 19. Open the \"config\" directory.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 20. Right click the \"call-analyzer-service.properties\" file and click Open.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 21. Choose \"Select the program from a list\" and click OK.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 22. Choose \"WordPad\" from the available programs and click OK.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 23. Change the line that reads \"#netborder.net.primaryIPAddress=x.x.x.x\" to \"netborder.net.primaryIPAddress=IPADRESS\" where IPADDRESS is the IP address of the windows system. If you have two IP addresses change this to the one where sangoma will be accepting the connections from the Asterisk/Freeswitch system (usually the internal IP, default is 127.0.0.1).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 24. Go back to the NetBorder config directory and double click call-analyzer-engine.properties file (note windows may now be hiding the \".properties\" at the end of the filename).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 25. Change the line that reads \"#netborder.net.primaryIPAddress=x.x.x.x\" to \"netborder.net.primaryIPAddress=IPADRESS\" where IPADDRESS is the IP address of the windows system just like you did in the call-analyzer-service.properties file (default is 127.0.0.1)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 26. Restart the Sangoma services as explained in steps 14 to 16.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Linux Installation ","type":"text"}]},{"type":"paragraph","content":[{"text":"NetBorder Call Analyzer is distributed on supported Linux distributions using the rpm format. Superuser (root) privileges are required to install.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 1. Download Lyra AMD software installer for linux.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 2. Once the download is complete, run the command rpm -i netborder-call-analyzer-2...rpm","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 3. Once installation is complete, check the status of the call analyzer service by runing the following command: service netborder-call-analyzer status","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 4. If the service is not started, start it by running command: service netborder-call-analyzer start","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 5. If the service fails to start, you will need to contact Sangoma's technical support staff.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 6. cd to the \"config\" directory ( cd /opt/Sangoma_NetBorderCallAnalyzer/config)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 7. Edit \"call-analyzer-service.properties\" file as following:","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 8. Change the line that reads \"#netborder.net.primaryIPAddress=x.x.x.x\" to \"netborder.net.primaryIPAddress=IPADRESS\" where IPADDRESS is the IP address of the Linux system. If you have two IP addresses change this to the one where sangoma will be accepting the connections from the Asterisk/Freeswitch system (usually the internal IP, default is 127.0.0.1).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 9. Go back to the config directory and edit call-analyzer-engine.properties file as following:","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 10. Change the line that reads \"#netborder.net.primaryIPAddress=x.x.x.x\" to \"netborder.net.primaryIPAddress=IPADRESS\" where IPADDRESS is the IP address of the Linux system just like you did in the call-analyzer-service.properties file (default is 127.0.0.1).","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 11. Restart the Sangoma services as explained in step 4.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Asterisk Support","type":"text"}]},{"type":"paragraph","content":[{"text":"Asterisk SIP stack needs to be patched in order to work with Sangoma Lyra AMD.","type":"text"}]},{"type":"paragraph","content":[{"text":"Patch files are provided for each Asterisk Version.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asterisk 11","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asterisk 10","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asterisk 1.8","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asterisk 1.6","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asterisk 1.4 ","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"The Asterisk sip stack does not change very often, thus the above patch should work for all Asterisk subversions.","type":"text"}]},{"type":"paragraph","content":[{"text":"In case of patch failure please contact Sangoma Support","type":"text"}]},{"type":"paragraph","content":[{"text":"Visit: ","type":"text"},{"text":"support.sangoma.com","type":"text","marks":[{"type":"link","attrs":{"href":"http://support.sangoma.com/"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Installation","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Download Asterisk from","type":"text"},{"type":"hardBreak"},{"type":"inlineCard","attrs":{"url":"http://downloads.asterisk.org/pub/telephony/asterisk/releases"}},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Choose the latest Asterisk release.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Untar Asterisk intallation","type":"text"},{"type":"hardBreak"},{"text":"tar xfz asterisk-.tgz","type":"text"},{"type":"hardBreak"},{"text":"cd asterisk-.tgz","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Download Sangoma Lyra AMD Asterisk Patch","type":"text"}]},{"type":"paragraph","content":[{"text":"Please download appropriate patch based on Asterisk major version number.","type":"text"},{"type":"hardBreak"},{"text":"Download it into the asterisk source directory, created in section 2.","type":"text"}]},{"type":"paragraph","content":[{"text":"Astersik 11 -> ","type":"text"},{"text":"lyra-amd-asterisk-11.1.2-v1.patch","type":"text","marks":[{"type":"link","attrs":{"href":"https://ftp.sangoma.com/lyra-amd/asterisk/lyra-amd-asterisk-11.1.2-v1.patch"}}]},{"type":"hardBreak"},{"text":"Asterisk 10 -> ","type":"text"},{"text":"lyra-amd-asterisk-10.8.0-v1.patch","type":"text","marks":[{"type":"link","attrs":{"href":"https://ftp.sangoma.com/lyra-amd/asterisk/lyra-amd-asterisk-10.8.0-v1.patch"}}]},{"type":"hardBreak"},{"text":"Asterisk 1.8 -> ","type":"text"},{"text":"lyra-amd-asterisk-1.8.16-v1.patch","type":"text","marks":[{"type":"link","attrs":{"href":"https://ftp.sangoma.com/lyra-amd/asterisk/lyra-amd-asterisk-1.8.16-v1.patch"}}]},{"type":"hardBreak"},{"text":"Asterisk 1.6 -> ","type":"text"},{"text":"lyra-amd-asterisk-1.6.2.24-v1.patch","type":"text","marks":[{"type":"link","attrs":{"href":"https://ftp.sangoma.com/lyra-amd/asterisk/lyra-amd-asterisk-1.6.2.24-v1.patch"}}]},{"type":"hardBreak"},{"text":"Asterisk 1.4 -> ","type":"text"},{"text":"lyra-amd-asterisk-1.4.27-v1.patch","type":"text","marks":[{"type":"link","attrs":{"href":"https://ftp.sangoma.com/lyra-amd/asterisk/lyra-amd-asterisk-1.4.27-v1.patch"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Apply the patch","type":"text"},{"type":"hardBreak"},{"text":"From inside asterisk source directory.","type":"text"}]},{"type":"paragraph","content":[{"text":"patch –p 1 < lyra-amd-asterisk-*.patch","type":"text"}]},{"type":"paragraph","content":[{"text":"Confirm that output of this command does not have any FAIL output.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Build and Install Asterisk","type":"text"},{"type":"hardBreak"},{"text":"As this point standard Asterisk build and installation instructions apply.","type":"text"}]},{"type":"paragraph","content":[{"text":"eg:","type":"text"},{"type":"hardBreak"},{"text":"./configure","type":"text"},{"type":"hardBreak"},{"text":"make","type":"text"},{"type":"hardBreak"},{"text":"make install","type":"text"}]}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Configuring your Asterisk Dialer to perform AMD.","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Step 1. Open asterisk sip.conf file for editing.","type":"text"},{"type":"hardBreak"},{"text":"Step 3. Set the following:","type":"text"}]},{"type":"codeBlock","content":[{"text":" outboundproxy=NETBORDERIP","type":"text"}]},{"type":"paragraph","content":[{"text":"Where NETBORDERIP is the ip address of the system where you are running your Sangoma Lyra software (default is 127.0.0.1:5062). If \"outboundproxy\" is already set for your carrier it may not be possible to use Sangoma Lyra with them, Contact sangoma support for more details.","type":"text"}]},{"type":"paragraph","content":[{"text":"This parameter can also be configured on a per trunk/carrier basis allowing you to perform AMD only when calls are designated to certain carriers.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Operations","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"How to capture the CPD-Result Event","type":"text"}]},{"type":"paragraph","content":[{"text":"When Asterisk patch code is installed, all dialed calls from asterisk will containd cpd=on in the INVITE request sent by Asterisk. This parameter is used by Lyra AMD software to trigger Answering machine detection when it receives INVITE SIP requests from Asterisk. The Asterisk patch code generates also a manager event with CPD-Result.","type":"text"},{"type":"hardBreak"},{"text":"The CPD-Result event is expected to be captured via AMI interface provided by Asterisk.","type":"text"}]},{"type":"paragraph","content":[{"text":"Example","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Event: ","type":"text"},{"text":"CPD-Result","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Privilege: system,all","type":"text"},{"type":"hardBreak"},{"text":"ChannelDriver: SIP","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 53589","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text"},{"type":"hardBreak"},{"text":"Result: ","type":"text"},{"text":"Voice","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"In the following example, the AMI port is 5038 and the Asterisk box is located at vm-1-lyra-amd.localdomain.","type":"text"}]},{"type":"paragraph","content":[{"text":"root@localhost ~]# telnet localhost 5038","type":"text"},{"type":"hardBreak"},{"text":"Trying 127.0.0.1...","type":"text"},{"type":"hardBreak"},{"text":"Connected to vm-1-vm-1-lyra-amd.localdomain (127.0.0.1).","type":"text"},{"type":"hardBreak"},{"text":"Escape character is '^]'.","type":"text"},{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"Asterisk Call Manager/1.2","type":"text"},{"type":"hardBreak"},{"text":"Action: login","type":"text"},{"type":"hardBreak"},{"text":"Username: mark","type":"text"},{"type":"hardBreak"},{"text":"Secret: mysecret","type":"text"},{"type":"hardBreak"},{"text":"Response: Success","type":"text"},{"type":"hardBreak"},{"text":"Message: Authentication accepted","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: FullyBooted","type":"text"},{"type":"hardBreak"},{"text":"Privilege: system,all","type":"text"},{"type":"hardBreak"},{"text":"Status: Fully Booted","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Newchannel","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"ChannelState: 0","type":"text"},{"type":"hardBreak"},{"text":"ChannelStateDesc: Down","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"AccountCode:","type":"text"},{"type":"hardBreak"},{"text":"Exten: 53589","type":"text"},{"type":"hardBreak"},{"text":"Context: sip-phone","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .2","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Newstate","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"ChannelState: 4","type":"text"},{"type":"hardBreak"},{"text":"ChannelStateDesc: Ring","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineNum:","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineName:","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .2","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Newchannel","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"ChannelState: 0","type":"text"},{"type":"hardBreak"},{"text":"ChannelStateDesc: Down","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 53589","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 53589","type":"text"},{"type":"hardBreak"},{"text":"AccountCode:","type":"text"},{"type":"hardBreak"},{"text":"Exten:","type":"text"},{"type":"hardBreak"},{"text":"Context: sip-phone","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Dial","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"SubEvent: Begin","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"Destination: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineNum: ","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineName: ","type":"text"},{"type":"hardBreak"},{"text":"UniqueID: 1354559057 .2","type":"text"},{"type":"hardBreak"},{"text":"DestUniqueID: 1354559057 .3","type":"text"},{"type":"hardBreak"},{"text":"Dialstring: 53589","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: CPD-Result","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Privilege: system,all","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"ChannelDriver: SIP","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"CallerIDName: 53589","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Result: Voice","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Event: Newstate","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"ChannelState: 6","type":"text"},{"type":"hardBreak"},{"text":"ChannelStateDesc: Up","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 53589","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 53589","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Newstate","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"ChannelState: 6","type":"text"},{"type":"hardBreak"},{"text":"ChannelStateDesc: Up","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineNum: 53589","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineName: 53589","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .2","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: NewAccountCode","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text"},{"type":"hardBreak"},{"text":"AccountCode:","type":"text"},{"type":"hardBreak"},{"text":"OldAccountCode:","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Bridge","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Bridgestate: Link","type":"text"},{"type":"hardBreak"},{"text":"Bridgetype: core","type":"text"},{"type":"hardBreak"},{"text":"Channel1: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"Channel2: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid1: 1354559057 .2","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid2: 1354559057 .3","type":"text"},{"type":"hardBreak"},{"text":"CallerID1: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerID2: 53589","type":"text"},{"type":"hardBreak"},{"text":"Event: HangupRequest","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Bridge","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Bridgestate: Unlink","type":"text"},{"type":"hardBreak"},{"text":"Bridgetype: core","type":"text"},{"type":"hardBreak"},{"text":"Channel1: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"Channel2: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid1: 1354559057 .2","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid2: 1354559057 .3","type":"text"},{"type":"hardBreak"},{"text":"CallerID1: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerID2: 53589","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Hangup","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/53589-00000003","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .3","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 53589","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 53589","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"Cause: 16","type":"text"},{"type":"hardBreak"},{"text":"Cause-txt: Normal Clearing","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Dial","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"SubEvent: End","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"UniqueID: 1354559057 .2","type":"text"},{"type":"hardBreak"},{"text":"DialStatus: ANSWER","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: SoftHangupRequest","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .2","type":"text"},{"type":"hardBreak"},{"text":"Cause: 16","type":"text"}]},{"type":"paragraph","content":[{"text":"Event: Hangup","type":"text"},{"type":"hardBreak"},{"text":"Privilege: call,all","type":"text"},{"type":"hardBreak"},{"text":"Channel: SIP/931415926-00000002","type":"text"},{"type":"hardBreak"},{"text":"Uniqueid: 1354559057 .2","type":"text"},{"type":"hardBreak"},{"text":"CallerIDNum: 931415926","type":"text"},{"type":"hardBreak"},{"text":"CallerIDName: 931415926","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineNum: 53589","type":"text"},{"type":"hardBreak"},{"text":"ConnectedLineName: 53589","type":"text"},{"type":"hardBreak"},{"text":"Cause: 16","type":"text"},{"type":"hardBreak"},{"text":"Cause-txt: Normal Clearing","type":"text"}]},{"type":"paragraph","content":[{"text":"If everything worked correctly, you should now be able to handle ","type":"text"},{"text":"CPD-Result ","type":"text","marks":[{"type":"strong"}]},{"text":"events in your campaigns. The CPD-Result event is expected to be captured via AMI interface provided by Asterisk, once captured, you'll just have to take the proper actions on your dialer side depending of the event value.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"FreeSWITCH Support","type":"text"}]},{"type":"paragraph","content":[{"text":"FreeSWITCH SIP stack needs to be patched in order to work with Sangoma Lyra AMD.","type":"text"}]},{"type":"paragraph","content":[{"text":"The following repo is used for Sangoma Lyra with FreeSWITCH: ","type":"text"},{"type":"hardBreak"},{"text":"-> ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://github.com/sangoma/freeswitch.git"}},{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":"the branch you must use is ","type":"text"},{"text":"lyra_amd","type":"text","marks":[{"type":"em"}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Installation","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Download FreeSWITCH with Lyra support ","type":"text"},{"type":"hardBreak"},{"text":"# git clone ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://github.com/sangoma/freeswitch.git"}},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"# cd freeswitch/","type":"text"},{"type":"hardBreak"},{"text":"# git checkout -b lyra_amd origin/lyra_amd","type":"text"}]},{"type":"paragraph","content":[{"text":"* you must have git installed on your system for the above step","type":"text","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Prepare the build system using \"bootstrap.sh\"","type":"text"},{"type":"hardBreak"},{"text":"# ./bootstrap.sh","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Configure the build system using \"configure\"","type":"text"}]},{"type":"paragraph","content":[{"text":"# ./configure --prefix=","type":"text"},{"text":"NOTE: \"--prefix\" is an optional parameter, if a install location is not specified FreeSWITCH will install to /usr/local/freeswitch","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Compile all source code using \"make\"","type":"text"},{"type":"hardBreak"},{"text":"# make","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Install the compiled binaries using \"make install\"","type":"text"},{"type":"hardBreak"},{"text":"# make install","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Operations","type":"text"}]},{"type":"paragraph","content":[{"text":"In your sofia profile (i.e. internal.xml), you set the variable \"","type":"text"},{"text":"sip_watch_headers=CPD-Result","type":"text","marks":[{"type":"em"}]},{"text":"\", like this:","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"text":"/...\" />","type":"text","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" The ","type":"text"},{"text":"sip_watch_headers","type":"text","marks":[{"type":"strong"},{"type":"em"}]},{"text":" variable takes care of notifying with an ESL event when a SIP message for the call contains the header CPD-Result","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"sip_invite_params","type":"text","marks":[{"type":"strong"}]},{"text":" variable takes care of specifying the cpd=on parameter in the outgoing INVITE","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Asterisk Integration Call Flow","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":674,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":674,"id":"e4d5d702-0108-4330-9dfe-c1fb4c4d60fe","collection":"contentId-47613388","type":"file","height":1010}}]},{"type":"paragraph"}],"version":1}

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