How to Enable Call Recording

Owned by Nathaniel Halbrooks
Jan 11, 2024
1 min read

This feature can come in handy when you want to record a few calls for troubleshooting purposes. However, it is very CPU intensive and should not be used as a permanent solution for call recording.

  1. From the WebGUI, click on Configuration -> Advanced

  2. edit netborder.gw.recordCalls.enabled, set it to true

  3. Click on Apply at the bottom of the screen

  4. Restart the NBE Gateway

Call logs are located in \Program Files\Netborder\Express\Gateway/logs/recordings, defined by netborder.gw.recordCalls.directory

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Or you can enable call recording by navigating through your file management:

  • Click on "Start -> All Programs -> Netborder Express Gateway -> Configuration -> Edit Global Configuraiton File"

  • In the file that is opened search (ctrl+f) for "netborder.gw.recordCalls.enabled=false"...

  • Set the value to true and save the file

  • The location of the recordings is defined by the "netborder.gw.recordCalls.directory" property. The default value is logs/recording/

  • Restart the NBE Gateway...

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