FAX Support - How Do I use Switchvox Cloud Services Virtual Fax Service?

Table of Contents

• Virtual fax services are able to send and receive faxes without a traditional fax machine. A virtual fax will use your email to send and receive faxes to and from other parties. You can also use your web browser to send and receive faxes.

• Virtual faxes use the internet to carry faxes.  No fax machine, paper, ink, or analog telephone line required.

Complete your onboarding wizard. The onboarding wizard allows you to specify the email address that is authorized to send and receive faxes.

After your service is activated, you will receive an email with your virtual fax phone number, authorized email address on file, username and password to access the virtual fax web interface (not required). 

You can now begin to use your virtual fax service!

1. Sending faxes by email

   1. In your email client software, specify the following information:

      1. To: fax_number@fax.digiumcloud.net

      2. From: Authorized email address on file

      3. Subject: Optional. This will be added to the notes of the fax cover page.

      4. Body: Optional. This will added to the notes of the cover page.

      5. Attachment: The document you are faxing should be attached to the email. (Attachment types supported are bmp, doc, docx, jpg, pdf, png, tif, and txt.)

2. Example (email to fax): 

   1. To: 4045551234@fax.digiumcloud.net

   2. From: jdoe@mycompany.com

   3. Subject: Invoice Details (Optional; may be left blank)

   4. Body: Thank you for your business! (Optional; may be left blank)

   5. Attachment: Invoice_June.pdf (Any supported attachment file type)

3. Receiving faxes by email

   1. Faxes are received in your email client software using the authorized email address on file.

4. Sending faxes via web interface (A screenshot of the fax web interface is provided below for your reference)

   1. Using your internet web browser, go to fax.digiumcloud.net 

   2. Log into the fax web interface using the username and password emailed to you during activation. 

   3. Click “Send Fax”

   4. Input fax phone number of your fax destination

   5. Choose file to send as fax (must be pdf, tif, or txt file types)

   6. Add any optional information for cover letter such as To person, To company, Comments, etc.

   7. Click “Send” to send fax.

      Open

      

5. How many email addresses can I use with my virtual fax service?

   1. A maximum of 3 email addresses per fax phone number is supported for OUTBOUND faxes.

      1. During onboarding, you specify the primary authorized email address. If you need to add additional email addresses, contact Sangoma support at 256.724.3555.

   2. For INBOUND faxes there is a maximum of 1 email address per fax phone number. 

      1. If you need to receive inbound faxes for more than 1 person, you can either purchase an additional fax phone number or use an email distribution list. Note: Using an email distribution list results in all parties receiving the same fax.