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Fonality - Enterprise Record All 'Pause' Support Guide

Fonality - Enterprise Record All 'Pause' Support Guide

***Available for Premise/Private Hosted deployments only***

Public Facing Admin Guide: Fonality - Enterprise Record All 'Pause' Admin Guide

Public Facing User Guide: Fonality - Enterprise Record All 'Pause' User Guide

 

Orekweb allows for Admins and Users to 'pause' recordings from the Orekweb panel. But this feature needs to be Enabled by Fonality Technicians to work correctly.

 

If you receive a request form a Fonality Admin to enable the Pause feature for their account, open a L3 ticket and a L3 will complete the database change to enable the pause feature.

 

For L3's Only

  1. To enable the 'Pause' feature for a Premise Deployment using Record All, you must complete a Local DB update in MySQL on the server.

  2. First you have to locate the MySQL database login: https://sangoma.atlassian.net/wiki/spaces/Fonality/pages/3876192283/Ent+RA+-+Troubleshooting+-+Enterprise+Record-All#Portal-password-reset---Find-or-reset-user-admin-password

>  cat /etc/orkweb/database.hbm.xml |grep password

       *the result will be the password needed when you log into MySQL DB

>  [root@8230 ~]# mysql -u root -p

Enter password: <use the password obtained from database.hbm.xml>

---Once in MySQL, enter the following command---

mysql> use oreka;

  1. To enable the 'Pause' feature for the server, run the following command:

‘ update orkliveconfig set showPause = 1; ’

  1. At this point the Pause feature is now usable......