Fonality - Edit the Main call menu - How do I?

Configure your AutoAttendant

1. Click on AutoAnswer --> edit call menu

2. There are four sections visible:  Call Sequence, Keypress Options, Add New Sequence, Add New Keypress.  Your current Main menu consists of the steps displayed under Call Sequence

3. To add a new step to the Call Sequence:

   1. Decide where you want the new step to go within the Main menu.  Under Add New Sequence, select "After Step: X" where X is the number of the step before your new step

   2. Select the type of call sequence you wish to insert.  A list of available options and their function follows this set of instructions at the bottom

   3. Click "Apply All Changes"

4. To remove a step from the existing call sequence:

   1. Check the box next to the step you want to remove

   2. Click "Apply All Changes"

5. You can add as many steps as you wish to your Main call menu.  Please keep in mind that if your Main menu becomes too long, callers may become confused by all of the options and experience delays before they are actually connected to a person.  For this reason, Fonality recommends that you approach the Main menu as though it acts like the receptionist for your organization - quickly allow the caller to tell you (using Keypresses or by dialing an extension) where they wish to go within the system, and immediately route them away from the main menu into a sub-menu, queue, or directly to an extension.

Call Sequence Options Defined

Please refer to:

AutoAnswer >> Call Sequence Options Defined