How do I setup automatic inbound queue-call recording?
- Kelli Higdon
 ** It is important to note that you are responsible for the lawful use of our technologies, including call recording.  Click here for more information.Â
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PBXtra provides a "record-all" solution for inbound queue calls only at this time. Only inbound queue calls will be recorded automatically. No other types of calls will be recorded by the settings on this page. You must use the recording feature of HUD Agent if you wish to record call types other than inbound queue calls.
Setup Automatic Recording
Click on A.C.D. --> recording
Under the Create New Recording heading, select an ACD Agent from the first drop-down
Select the Type of recording. You can choose between larger/higher quality wav files or smaller/lower quality wav files
Select the number of calls to record from the drop-down next to Calls. You can set up to 100 calls at a time
Click Record to schedule your automatic call recordings
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NOTE: You are not limited to only 100 calls per agent. You are limited to 100 calls per agent at a time. This means that once the agent has 100 recorded calls, you will have to navigate back to the recording page and follow steps 2 - 5 again for the same agent.
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This limitation exists to prevent you from filling up your hard drive(s) accidentally. If your entire hard drive became full of call recordings, Linux will experience a Kernel Panic and crash. The threshold for this is about 99%, so Fonality recommends larger call centers create a cron job within Linux to automatically copy the recordings off of the server each night. Using the cron function within Linux will ensure your hard drive does not fill up with recordings.
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Fonality will not assist you with creating the cron job as this is considered a non-standard configuration - but creating a cron job on your own will not void your warranty or prevent you from using Support for other issues covered under our Terms and Conditions.