Call Menu Example #1: Using Business Hours

In this example configuration, we will create a Business Hours schedule, apply the schedule in our main menu, configure a Day of the Week submenu for Business Hours operations, and configure the main menu to play a weekend greeting during our off-hours.

To create your Business Hours Schedule:

1. Login to your Admin Panel

2. Click on AutoAnswer --> scheduler

3. Create a new schedule called 'Business Hours'

4. Set the type to Weekday

5. Select Monday as the start day and Friday as the end day

6. Select 8 am as the start time, and 5 pm as the end time

7. Click Apply All Changes

Open

To edit your Weekday submenu:

1. Click AutoAnswer --> sub-menus

2. Add steps to your submenu. 

Open

To edit your Main Menu:

1. Click AutoAnswer --> edit call menu

2. Under 'Add New Sequence', select After Step 1, Go to Ext/Submenu by schedule

3. Click Apply All Changes

4. The new sequence is applied.  Select your weekday submenu and the Business Hours schedule

5. Add another sequence: Play Voiceprompt, Allow Keypress

6. Select your weekend greeting from the drop-down (you can create whatever greeting you wish)

7. Add any other steps you like