How do I add a device to my trixbox Pro?

If you are reading this in 2017 and need assistance adding phones, please call support:

1-866-366-2548 (Please have your Server ID # handy)

Auto Discovery

We *strongly* recommend you use Auto Discovery if you are using a supported Polycom or Aastra phone.

Using Auto Discovery

1. Plug your phones into your local network (same subnet).

2. Power your phones on and wait for them to boot up.

3. Your phones will automatically download the configurations from your server and reboot.

Manually Add Device

There are 3 methods to manually add a device.  The instructions for Support Local Phone apply to Unsupported Phones as well. 

Supported Local Phone

1. Within your Admin Panel, navigate to Extensions --> phones

2. Fill in the MAC and select the Vendor

Open

3. If the phone is a Supported phone, when you select the Vendor, the Desc field will auto-populate

Open

4. If the phone does not match any Vendor, choose Other and add your own Desc

5. Click "Add Device" below

6. Now, set the tftp server on the phone to: "s[server_id].trixbox.fonality.com"

7. Reboot your phone

8. Now click on Extensions in your Admin Panel and select the proper extension for this phone (if you haven't created the extension yet, please read How do I add an extension?)

9. Select your newly created device from the list - devices that are already paired with an extension will display the extension in ( ) as pictured:

Supported Remote Phone

1. Fill in the MAC and Vendor below.

2. Click "Add Device" below.

3. Now, set the tftp server on the phone to: "s[server_id]x.trixbox.fonality.com". Did you notice the x? :)

4. Reboot the phone.

5. If your phone cannot get its configuration from your [server_brand] server then:

   1. et the "Proxy Server", "Registrar Server" and/or "Domain" options in the phone to "s[server_id]x.trixbox.fonality.com"

   2. Set the SIP username and password

   3. Reboot your phone.

Unsupported Phone (local or remote)

1. Fill in the MAC and Vendor below.

2. Click "Add Device" below.

3. If LOCAL:

   1. Set the "Proxy Server", "Registrar Server" and/or "Domain" options in the phone to "s[server_id].trixbox.fonality.com"

4. If REMOTE:

   1. Set the "Proxy Server", "Registrar Server" and/or "Domain" options in the phone to "s[server_id]x.trixbox.fonality.com"

   2. Note the x!

   3. Set the SIP username and password

5. Reboot your phone.