How to: Register a Polycom IP Phone with your Server
IP Phones must "register" with a PBXtra before they can place and receive calls. "Register" means that the phone can communicate with the PBXtra over the Local Area Network (LAN) or over the Internet (if the phone is remote).
Note: We recommend reading the new article:
Setting the Boot Server (in IP Phones)
If the phone is located on the same network as the Fonality PBX:
Press and hold * 4 6 8 on the Polycom phone (1 3 5 7 for certain models such as the 331).
After 2-3 seconds, the phone will prompt you for an Admin Password. Enter 456 (if this fails, please contact Support for the admin password to your phone).
The phone reboots and attempts to contact the PBXtra . The phone should automatically download it's configuration files and re-register with the PBXtra .
Please also see:
Setting the Boot Server (in IP Phones)
If the phone fails to re-register with the PBXtra after attempting the steps above:
Your phone has lost it's boot server configuration. Setting the boot server on a Polycom IP Phone is a trivial procedure.
Setting the Boot Server on a Polycom 501, 601, 550, 650:
Press the "Setup" key at boot time. You'll see this on the LCD screen.
Enter "456" as the admin password, followed by the "Enter" softkey.
Scroll down to "DHCP Menu" and hit the "Select" key.
Scroll down to "Boot Server" and hit the "Edit" key.
Scroll right (blue ">" key) until "Boot Server" is set to "Static" and hit the "Ok" key.
Hit the "Exit" softkey.
Scroll down to "Server Menu" and hit the "Select" key.
Hit the "Edit" key on the "Server Type" and scroll (blue ">" key) until it displays "FTP" then press "Ok" key.
Scroll down to "Server Address" and hit the "Edit" key.
Hit the "a->1A" softkey until the title says "1->Aa".
Enter "x.x.x.x" followed by the "Ok" softkey.
Hit the "Exit" softkey twice.
Hit the "Select" softkey once you see "Save & Reboot" selected.