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Fonality - Outlook 2010 x64 TAPI not working with HUD 3.5

Fonality - Outlook 2010 x64 TAPI not working with HUD 3.5

NOTE: This article was not authenticated by our engineers. This means that it may or may not work in your computer using a 64bit Operating System

There is an issue with Outlook 2010 x64 running on Windows 7 x64bit (XP 64-bit also). The issue is an Outlook issue, and not an issue with HUD 3.5 

Here are the steps you will need to take to resolve the issue and make HUDTAPI and TAPI work with Outlook.

  1. First, you need to open "regedit" by hitting windows logo + r and typing in regedit then hit enter.

    1. Create key:

      • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Call Integration

      • create Dword: TAPIOVERRIDE and modified it to 1

      • restart outlook

    2. Notice, you will need to create the "key" of "Call Integration"

    Screen Shot 2011-10-13 at 11.42.14 AM.png

    1. Then on the right-hand side, you will need to right click, then select DWORD value.

    Screen Shot 2011-10-13 at 12.23.47 PM.png

  2. Make the Value "TAPIOVERRIDE" and press enter.

    Screen Shot 2011-10-13 at 12.24.06 PM.png

  3. After that, right click the value, and change it from 0 to 1. Save and exit. Restart Outlook.

    Screen Shot 2011-10-13 at 12.24.13 PM.png

 

 

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