Polycom KIRK handset configuration and usage - and KWS wireless server config

KIRK 5020 handset Login / " pairing* "

Open

Getting the handset to connect is pretty straight forward:(assuming the base station is pre- configured to recognize the phone)

a.) Find the handset's IPEI code.
Menu -> Status -> Firmware version.
Note down the last four digits.

b.) Find the wireless server ARI code on the bottom label of the
server (see photo on right). ---->
Write down the last four characters.

c.) Login the phone to the Wireless Server.
Menu -> Settings -> Advanced... -> Login -> Create Login.  
Select the wireless server from the list (based on the ARI code).

d.) When prompted, enter the AC codethe last four digits of the handset's IPEI code, noted down in step "a."

*-The base station must be pre-configured to recognize the phone.

Removing a Login

Note: Removing a login requires a password.  Password is factory set at 0000.

How the PBX sees multiple handsets on one Kirk Wireless Server

Each wireless handset has its own IPEI code and is registered separately by the Kirk Wireless Server.  So the PBX host sees multiple devices connect from the same Kirk Wireless Server IP address:port number.

Using the handset

(Ripped from the KIRK 50 Handset Series Quick Guide)

Call Transfer (Blind)

1. Press Options.

2. Select New call, and then dial the extension or external number.

3. Press Transfer to send the call through.

-or-

1. While on a call, press R, and then dial the extension or external number.

2. Press Transfer to send the call through and to hang up.

Call Transfer (Attended)

1. While on a call, press Options.

2. Select New call and then dial the extension or external number.

3. Press the black & white phone handset button on the right.

4. When the other caller answers, press Transfer to send the call through and to hang up.

-or-

1. While on a call, press R, and then dial the extension or external number.

2. Press the black & white phone handset button on the right.

3. When the other caller answers, press Transfer to send the call through and to hang up.

KWS300 wireless server Setup

Open

Primarily for advanced users.

KIRK Wireless Server 300.  E.g. a "base station" or "access point".

Find the wireless server IP address:

Look in the router's DHCP client table.  The wireless server uses MAC address: 00:13:D1

Alternatively, use a tool like Angry IP Scanner to scan for all hosts on the network with port 80 open.

Or ask Support.

...from the PBX:

For experienced Linux administrators only!

You'll need two terminal windows connected to the PBX, unless you know how to use screen.

1. On the first terminal window, run this command:
   nmap -v -sT 192.168.1.1-254
   (adjust it to fit their network - e.g. 10.10.10-11.1-254)

2. On the second terminal window, run this command:
   watch "arp -an | grep 00:13:D1 -i"

3. You should see the IP address of the KIRK Wireless server pop up within seconds.  Use CTRL+C to terminate both commands.

Thanks to nixCraft: Linux / UNIX: Scanning network for open ports with nmap command

Default wireless server login: admin/kws300

Username: admin
Password: kws300

Configuration tab -> SIP

Open

Here the default domain should be something like "sSERVERID.pbxtra.fonality.com".  If it's set to "http://example.com ", you may need to load the configuration file.  See Provisioning, below.

The Base itself Does Not register to the Server;

Under the Configuration>SIP> 

 (right click open in new tab for full-res)

Then enter the credentials in the actual User>Sip configuration for the handsets themselves:

Configuration -> Provisioning

Method: Static.

WARNING: The Kirk Wireless Server will not load the user xml files if you use the static method (at the time of this writing, Oct 2011).  However, the customer's network might not be configured to hand out "ftp://ftp_username:ftp_password@ftp.pbxtra.com" as DHCP-Option 66.  See the Users -> Import/Export section below.

Preferred URL: The format is ftp://SERVERID:FTP_PASSWORD@ftp.pbxtra.com
(the PBX administrator contact may contact Support for the ftp username and password)

Alternate URL: ftp://PlcmSpIp:PlcmSpIp@sSERVERID.pbxtra.fonality.com
(if you have a premise-based PBX on the local network)

Save, OK, Reboot.

Double-check the SIP tab afterwards.  The default domain should now contain the correct information.

Users -> List Users

Open

Show what phones are recognized by the Wireless Server and registering.

Phones with a green checkmark for "Subscription" are logged in to the wireless server.

If there are no phones, see Import/Export, below.

Users -> Import/Export

The wireless server expects the user lists in CSV format.  These may be available by using the Configuration -> Provisioning instructions above.  For information on the file format, see CSV Users File, below.

Select browse and find the CSV file with your users.

Encoding.  You'll likely need to select "Windows-1252" if you edited it on a Windows box.  Click Load.

You should now be able to see handsets on the Users -> List Users tab.

AC "Access" code

Configured on the Wireless server itself, and needed by the handset.  Found on the Wireless server under Users -> List Users -> click on a user.

The last four digits of the phone's IPEI should be the default AC Access Code.  Refer to the config file if you wish to confirm.

IPEI - handset identifier

A unique hardware identifier for the phone handset itself.

Look up the IPEI on the handset menu:

Menu -> Status -> Firmware version.

CSV Users File

(mainly for reference - it should not be necessary to create this manually)

Created from the XML file.

1.) Use an xml to csv converter tool to save you some typing.
     Caution: Due to security considerations, you may not want to submit an XML file of users, passwords and registration domains to a third-party online converter.

2.) Make sure the file is correctly formatted.  Comma separated, and information enclosed in quotes.

3.) Important: The domain must have an empty pair of quotes (no space), as shown:

References

User manuals

Wireless Server (KWS300) installation / configuration guide:
Poly | Video & Voice Collaboration Solutions

Handset (KIRK 50 series) Quick Guide
(how to transfer instructions):
KIRK 50 Handset Series Quick Guide

Handset (KIRK 5020/5040) User Guide
(doesn't tell you how to transfer, but refers to "redirecting" calls):
Poly | Video & Voice Collaboration Solutions

Reseller-only access at this time:
Video configuration tutorial by Tyler Merritt.  12 minutes long, but handy.  Feel free to use the slider to skip around:
Polycom Kirk DECT Configuration